> Markdown version of [/jobs/ext/513095-help-desk-technician-part-time](https://www.wearedevelopers.com/jobs/ext/513095-help-desk-technician-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician (Part-Time) - **Company:** City of Lewisville - **Location:** Lewisville, TX, United States - **Salary:** $42,016.0 - $47,278.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Productivity Software, Peripherals, Computer Equipment, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=316f55fe2a9a5161 ## About the Role Do you have experience in Writing skills?, Do you have a High school diploma or GED?, * High School Diploma or equivalent. Experience * A+, Security+, Network+ and Microsoft certifications are preferred. * Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements., Knowledge of: * PC, networking, hardware, and software installation and configuration. * Windows Operating System and Microsoft Office Suite. * Active Directory maintenance. * PC hardware, printers, Scanners, Computer Peripherals, mobile devices. Ability to: * Communicate technical information, both verbal and written, to a wide range of users. * Demonstrate strong customer service and troubleshooting skills. * Demonstrate excellent communication skills. Skills: * Skill in use of personal computer including productivity applications, e-mail and PC connectivity preferred. * Skill in PC hardware maintenance and troubleshooting preferred. Other Requirements: * Must submit to and pass a pre-employment drug test. * Must possess a valid Driver's License Class "C" and good driving record as defined by City policy. + An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing. PREFERENCES * Preference may be given to applicants with specific knowledge of or experience with the operation of City of Lewisville computer systems. ## Description Position Summary: Under general guidance, assists users in all aspects of day-to-day computer operations by providing technical software, hardware, and network problem resolution to all City-wide users by performing question/diagnosis and guiding users through step-by-step solutions. Incumbent communicates technical solutions in a user-friendly, professional manner and assists users in rectifying problems related to computer hardware or software and/or telephone related issues. Work is performed with some independence for initiative, judgment and action, and is reviewed for adherence to policies and procedures, accuracy and completeness, and for results achieved., * Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, installation of hardware and software, teaching or instructing customers regarding software or hardware functionality, and communicating policy. * Determines the most effective manner to resolve a client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with other IT staff when necessary. * Records required customer and problem information in the ticketing system. Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. * Resolves Level One (1) work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution. * Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. * Represents other Information Technology staff members, teams, and their services to the client community effectively, professionally, and respectfully. * Works on Help Desk related projects as assigned by the supervisor. * Configures and deploys cellular devices. * Performs other duties as assigned. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)