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# IT Support Tech (12PM - 9 PM)

- **Company:** Advance Polybag (Texas), Inc.
- **Location:** Sugar Land, TX, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Audit Trail, CompTIA Network+, Cyber Security, Information Systems, Linux, Disaster Recovery, Ethernet, Firmware, Health Information Management, Supervisory Control and Data Acquisition (SCADA), Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Network Connections, Network Segmentation, Wireless Networks, Information Technology, Process Control Systems, Laptops, Cisco, User Administration, Servicenow
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e5c13fa52021397

## About the Role

Do you have experience in Wireless network configuration?, Do you have a Associate's degree?, * Associate's Degree in Information Technology, Computer Science, Engineering, or a related field (Minimum).

 * Industry Certifications: CompTIA A+ (IT hardware and troubleshooting AND/OR CompTIA Network+ (Basic networking knowledge), * Bachelor's Degree (Preferred) in Information Systems, Cybersecurity, or Industrial Automation.
 * Cisco CCNA (Cisco Certified Network Associate) (Networking skills)

## Description

* IT & OT Technical Support
 * Provide onsite and remote support for end-user IT systems (PCs, laptops, mobile devices, printers, etc.).
 * Troubleshoot hardware and software problems for SCADA systems, HMIs, and industrial controllers (PLC/DCS).
 * Resolve issues related to network connectivity, domain access, VPN, and industrial Ethernet., * Install, configure, and maintain Windows, Linux, and industrial control system (ICS) software.
 * Assist in managing Active Directory (AD), Microsoft 365, and industrial automation accounts.
 * Apply patches and firmware updates for IT and OT devices while minimizing downtime., * Implement and support cybersecurity best practices for IT and OT systems.
 * Assist in user access management, identity & access control (IAM), and network segmentation.
 * Ensure compliance with NIST 800-53, NIST 800-82 (ICS Security), and ISA/IEC 62443 by maintaining audit logs and security controls., * Log, track, and resolve IT and OT incidents using IT Service Management (ITSM) tools like ServiceNow.
 * Identify recurring issues and work with the Cybersecurity, Network, and Infrastructure teams to resolve them.
 * Support disaster recovery (DR) and business continuity planning (BCP) for critical systems., * Work closely with IT, OT engineers, production teams, and external vendors to support technology needs.
 * Provide training for factory personnel and engineers on basic IT and cybersecurity best practices.
 * Create technical documentation, SOPs, and knowledge base articles for IT and OT teams.


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