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# ServiceNow Technical Architect

- **Company:** Tata Consultancy Services Limited
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Salary:** $100,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), ServiceNow Application Engine, Simple Object Access Protocol (SOAP), Web Services, Enterprise Integration, Servicenow
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba44fb8d663a57e7

## About the Role

Do you have experience in Web services design?

## Description

* Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
 * Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications.
 * Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
 * Perform assessments and evaluations of existing ServiceNow implementations and offer recommendations for improvement.
 * Develop and administer technical solutions on the ServiceNow platform to meet the business needs of the IT department and beyond.
 * Possess 10-12 years of experience in the administration, implementation, and configuration of ServiceNow across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
 * Have experience in ITIL process definition, integration solutions, and architecture-level configurations.
 * Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
 * Implement automation solutions using Flow Designer, Orchestration, and ServiceNow tools to streamline business processes.
 * Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.

Roles & Responsibilities

 * Design & Implementation, Customization and Maintenance of ITSM HRSD, SPO Modules & Scoped Applications
 * Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
 * Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
 * Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
 * 10 to 12 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (HRSD, SPO), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.
 * ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), ITIL


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