> Markdown version of [/jobs/ext/513960-sr-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/513960-sr-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Application Support Engineer - **Company:** Dhl Express (usa), Inc. - **Location:** Westerville, OH, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, IBM System I, Bash Shell, Software as a Service, Cloud Engineering, System Configuration, Disaster Recovery, JSON, Python (Programming Language), Linux Servers, OAuth, Oracle (Applications), Windows PowerShell, Software Maintenance, Release Management, SQL Databases, Scripting, Warehouse Management Systems, Reliability of Systems, Information Technology, 3-tier Architectures, Restful APIs, Api Management, Servicenow, Microservices - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=162b3484f006fc33 ## About the Role Do you have experience in Warehouse management system?, Do you have a Bachelor's degree?, Bachelors Degree in a relevant field or 5+ years of IT experience, required Experience supporting MAWM or similar WMS platforms, required Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. ## Description DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from home/hybrid position working 5 days per week with core hours between 8AM and 5PM. This position participates in a structured on-call rotation to support 24x7 operations. On-call duties are shared across the team and may require coverage during evenings, weekends, and holidays. Responsibilities during on-call include responding to high-priority production incidents, coordinating resolution efforts, and ensuring service restoration within defined SLAs. As part of an AI-focused team, this role is also expected to actively contribute to the continuous improvement of support processes through automation, knowledge optimization, and the adoption of innovative tools and practices., The Senior Application Support Engineer is responsible for the implementation, support, administration, and maintenance of software applications, primarily focused on Manhattan Active Warehouse Management (MAWM) and other SaaS-based logistics solutions. This role ensures system reliability, performance, and integration across multiple platforms, including Centiro and peripheral systems. The engineer collaborates with cross-functional teams, leads disaster recovery exercises, and contributes to continuous improvement initiatives. Key responsibilities include Tier 2 support, system configuration, performance diagnostics, and coordination of release management activities through CAB meetings. Responsibilities Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM) modules including Receiving, Picking, Packing, Shipping, and Labor Management Support Centiro SaaS-based transportation and carrier management system Troubleshoot and resolve issues related to API integrations and microservices Perform root cause analysis using logs and SQL diagnostics Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation Administer and configure MAWM and peripheral systems (Windows/Linux servers, SaaS tools) Participate in disaster recovery exercises and release management via CAB meetings Develop documentation and training materials for supported applications Mentor junior staff and collaborate with team leads Attend status meetings and communicate progress on support activities ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [JavaScript? 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