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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems & Collaboration Specialist - **Company:** Foxconn Industrial Internet - Fii - **Location:** Houston, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Business Systems, Collaborative Software, CompTIA Network+, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Single Sign-On, Enterprise Software Applications, Microsoft InTune, Microsoft Onedrive, Information Technology, User Administration, User Accounts - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=edcd2771abfe5583 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles. * Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD). * Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding). * Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance.. * Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users. * Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes. * Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. * Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus. Educational Requirements: * Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus. * Equivalent work experience may be considered in lieu of a degree. Preferred Certifications * Microsoft Certified: Fundamentals (MS-900) * Microsoft 365 Certified: Administrator Associate * Microsoft Certified: Identity and Access Administrator Associate * CompTIA A+ * CompTIA Network+ * ITIL Foundation ## Description We are seeking a proactive and customer-focused IT Systems & Collaboration Specialist to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization., * Administer and maintain Microsoft 365 services and related collaboration platforms. * Manage user accounts, licenses, permissions, and identity lifecycle processes. * Provide technical support for end users, enterprise applications, and business systems through the Service Desk. * Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance. * Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues. * Maintain IT documentation and contribute to process improvements, automation, and technology initiatives. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)