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# Help Desk Specialist

- **Company:** FIDELITY LLC
- **Location:** United States (Remote available)
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Issue Tracking Systems, Microsoft Office, Software Engineering, Office365, Servicenow
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=987a49837a8934b7

## About the Role

Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, Required

 * High-level customer service and interpersonal skills
 * Strong written and verbal communication skills
 * Ability to quickly absorb and retain information
 * Strong documentation and organizational skills
 * Ability to work well on a team in a fast-paced environment
 * Ability to type a minimum of 60 wpm
 * Working knowledge of computers and networks
 * Excellent troubleshooting skills

Preferred

 * Associate degree, technical certification, or equivalent work experience is preferred
 * Previous experience in a Help Desk Support role is a plus
 * Experience supporting Microsoft Windows 7 & 10
 * Experience supporting Microsoft Office 2010 & O365
 * Experience supporting Apple MacOS and Apple mobile products
 * Experience with ServiceNow, or other ticketing systems is a plus
 * Knowledge of ACD telephony systems
 * Experience supporting remote workers in a corporate environment

The hourly pay rate range for this position is $22.00-$24.00 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

## Description

The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one's technical acumen, we expect a high attention to detail, outstanding customer service, and one's ability to build a rapport to optimally elicit essential details from the user., * Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents

 * Diagnose and troubleshoot hardware and software issues
 * Research issues using available internally available resources
 * Approach each interaction with a "Customer Obsessed" mindset
 * Evaluate documented resolutions and analyze trends
 * Support several types of end users, from software engineers and financial associates to top executives


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