> Markdown version of [/jobs/ext/51420-senior-technician-it-distribution-center-operations](https://www.wearedevelopers.com/jobs/ext/51420-senior-technician-it-distribution-center-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technician, IT Distribution Center Operations

- **Company:** Foot Locker
- **Location:** Haps, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, HP Thin Clients, Information Technology Operations, Software Tools, Wi-Fi Technology, Large Language Models, Peripherals, Servicenow
- **Published:** May 31, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=ccef7c6325768094

## About the Role

Do you have experience in ServiceNow?, * 3-5 years of IT support experience in distribution center, warehouse, manufacturing, or operational environments.

 * Proven hands-on experience supporting end-user, production, and mobility technologies.
 * Experience working with ServiceNow and Jira.
 * Required experience using AI tools (LLMs and/or Agents) in IT operations or support workflows.
 * ITIL Foundation or equivalent certification preferred.

## Description

DC IT Operations & Technology Ownership

 * Support, maintain, and troubleshoot PCs, thin clients, industrial PCs, kiosks, and peripherals.
 * Own and support telephony, meeting rooms, and AV technologies.
 * Provide and coordinate end-user onboarding and day-to-day user support.
 * Support and maintain shared workstations, printing, labelling, and DC floor systems.
 * Ensure operational stability of infrastructure supporting production environments (non-application).
 * Manage and support RF guns, scanners, handhelds, printers, and other warehouse mobility devices.
 * Execute device lifecycle management, including configuration, connectivity, break/fix, and replacements.
 * Validate and restore WiFi and wired connectivity across DC operational areas.
 * Perform basic network troubleshooting and isolate technology issues for escalation.

Escalation, Coordination & Enablement

 * Act as the primary on-site escalation point for DC IT technology issues.
 * Coordinate escalations with central IT teams and thirdparty vendors to drive timely resolution.
 * Train and coach DC IT team members, DC staff, and DC leaders on technologies and standard processes.
 * Mentor on-site technicians, providing guidance and hands-on support.

Operational Requirements

 * Full-time on-site presence (5 days per week) at the Distribution Center.
 * Participation in an on-call rotation and support outside standard hours as required.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)