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# Desktop Support Specialist

- **Company:** FH Cann & Associates Inc.
- **Location:** Exeter, NH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Business Systems, Computer Networks, Desktop Computing, Microsoft Office, Windows Servers, Remote Desktop Services, Software Engineering, Internet Protocol Telephony, Firewalls (Computer Science), Laptops, ManageEngine, User Accounts
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=223bae1da6a1cc21

## About the Role

Do you have experience in Windows Remote Desktop?, * 3+ years of experience in a Desktop Support or Technical Support role

 * Strong knowledge of Windows 11 and Microsoft Office 365
 * Experience with Active Directory and help desk ticketing systems
 * Solid understanding of LAN/WAN networking
 * Experience supporting VoIP systems and softphones (a plus!)
 * Familiarity with firewall concepts and basic network security
 * Excellent customer service and communication skills
 * Ability to explain technical concepts to non-technical users

Technology You'll Work With

Hardware: Desktops, Laptops, Multifunction Network Printers, VoIP Phones
Software: Windows 11, Microsoft Office 365, Active Directory, ManageEngine (or similar), * Reliable, friendly, and solution-oriented

 * Highly organized with strong time-management skills
 * Comfortable multitasking and working under deadlines
 * A true team player who enjoys helping others succeed, * Active Directory: 3 years (Required)
 * Help desk: 3 years (Required)
 * Desktop support: 3 years (Required)
 * Microsoft Windows Server: 3 years (Required)

## Description

If you enjoy solving problems, helping people, and working hands-on with technology, this role is for you! As a Desktop Support Specialist, you'll be the go-to tech expert supporting both onsite employees and a remote workforce in a Windows 11 environment. You'll work with a collaborative IT team, support key business systems, and play a critical role in keeping operations running smoothly.

What You'll Be Doing

 * Troubleshoot and resolve desktop and laptop hardware/software issues (in person & over the phone)
 * Install, configure, image, and deploy new computers and applications
 * Perform minor hardware, software, and peripheral repairs
 * Set up, manage, and maintain user accounts and permissions
 * Diagnose issues using technical documentation, user input, and system tools
 * Support our core CRM application (Artiva)
 * Manage help desk tickets, provide user updates, and meet SLA expectations
 * Collaborate with the IT team to escalate and resolve complex issues
 * Maintain flexibility for an occasional rotating Saturday shift
 * (Friday off the week you work Saturday!)

Schedule

 * Monday: 12:30 PM - 9:00 PM
 * Tuesday - Friday: 11:30 AM - 8:00 PM
 * Rotating Saturday: 10:00 AM - 6:30 PM, * In-office call/contact center (This role might support occasional hybrid work in some circumstances.
 * Federal and State contractor
 * Collaborative, team-based IT environment

Hybrid Work Requirements:

 * Hard-wired high-speed internet (minimum 25 Mbps up/down)
 * Private, quiet, distraction-free workspace
 * Full adherence to Telecommute Policy


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