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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Quality Assurance & Incident Management Associate - **Company:** Brightway Living and Learning - **Location:** Smithtown, NY, United States - **Experience:** Experienced - **Salary:** $48,048.0 - $57,658.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Electronic Mailing, Microsoft Office, Software Systems - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f1bdf58538d60277 ## About the Role Do you have experience in Writing skills?, * Two (2) years' experience in an administrative support role. * Demonstrable computer skills including fluency in Microsoft Office applications. * Must have a high level of interpersonal skills and consistently display poise and tact. * Attention to detail and ability to find solutions to various administrative problems. * Ability to establish priorities and work with limited direct supervision. * Analytic abilities and an ability to compose, create and edit written material. * Effectively communicate both verbally and in writing. * Excellent knowledge of office procedures. * Excellent organizational and project coordination skills., * Empathic, compassionate, and patient * Positive, energetic, and enthusiastic * A good communicator and team player * Passionate about making a difference ## Description The Role: As a Quality Assurance and Incident Management Associate you will perform a variety of administrative and staff support duties for the Quality Assurance (QA) Department, which require a range of skills and a knowledge of organizational policies and procedures. This role ensures that investigative processes are carried out efficiently while also managing administrative functions such as recordkeeping, reporting, and communication support., * Provide comprehensive administrative support to the Quality Assurance Department, including drafting and editing correspondence, preparing reports, data entry, and coordinating department activities. * Prepare, distribute, and maintain meeting agendas, materials, and minutes for departmental and agency committees. * Ensure accurate and timely entry, maintenance, and tracking of incident data within OPWDD's Incident Reporting Management Application (IRMA) and other agency software systems. * Assist with monitoring, tracking, and administrative follow-up of investigations to support timely completion and closure. * Coordinate incident-related communications and notifications in accordance with regulatory requirements and agency procedures. * Maintain, organize, and manage departmental files, records, case documentation, and off-site storage records to ensure accurate record retention and retrieval. * Schedule meetings, interviews, appointments, and other activities related to Quality Assurance operations and investigations. * Serve as a point of contact for visitors, callers, and inquiries, providing information and routing requests to the appropriate staff. * Process incoming and outgoing correspondence, including mail, email communications, scanning, filing, and document distribution. * Perform routine administrative and operational support functions, including ordering supplies, maintaining office equipment, and supporting departmental projects and initiatives. * Assist departmental leadership with project planning, problem-solving, and the implementation of departmental goals and objectives. * Prepare routine reports, perform basic data analysis, and maintain tracking systems to support departmental operations. * Provide backup administrative support to the Executive Team in the absence of the Executive Assistant. * Maintain confidentiality and ensure compliance with agency policies, OPWDD regulations, and applicable laws. * Perform other related duties as assigned. ## Related Videos - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)