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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ECSM Manager - **Company:** BINGHAMTOM UNIVERSITY - **Location:** United States - **Experience:** Experienced - **Salary:** $87,000.0 - $156,090.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Salesforce.Com, Autodesk Autocad - **Published:** June 12, 2026 - **Apply:** https://careertools.binghamton.edu/jobs/autodesk-ecsm-manager/ ## About the Role * 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing function * 3+ years of people leadership experience, including leading senior individual contributors * Proven ability to coach teams toward outcome- and value-based enterprise customer engagements * Strong business acumen with comfort measuring success through data, adoption, and customer value signals * Ability to lead through ambiguity and change in a complex, matrixed environment * Excellent executive-level communication and stakeholder management skills * Demonstrated ability to influence cross-functional partners without direct authority, * Experience leading Enterprise Customer Success teams in a SaaS or recurring revenue business * Familiarity with industries under the ADMEO umbrella (Automotive, Design & Manufacturing, Media & Entertainment) * Experience operationalizing capability frameworks, structured review cadences, and performance management models * Proficiency with Salesforce, Gainsight, and Customer Success methodologies * Experience managing Named or Strategic enterprise accounts ## Description Do you have a customer-first mindset and a passion for developing high-performing teams that deliver measurable business outcomes? Are you energized by leading senior Customer Success talent and shaping how Enterprise customers realize value at scale? We are seeking a Manager, Enterprise Customer Success to lead a team of Enterprise Customer Success Managers supporting Named Accounts across industries under the ADMEO umbrella - Automotive, Design & Manufacturing, Media Owners, and Core Media & Entertainment in AMER. This is a leadership role, responsible for managing senior, enterprise-facing individual contributors operating in complex, account-based environments. The Manager is accountable not only for team performance and customer outcomes, but also for scaling capability, establishing operational rigor, and influencing cross-functional strategy execution. This role reports to the Director, Enterprise Customer Success Management and plays a critical role in achieving Autodesk's customer value, adoption, growth, and sentiment goals across the ADMEO Named Accounts segment. Autodesk offers a flexible working environment; this role is hybrid. Responsibilities Customer Outcomes & Value Leadership * Own customer outcome achievement across a strategic enterprise portfolio, ensuring Success Plans are outcome-driven, aligned to customer business initiatives, and measurable through adoption and value realization. * Ensure CSMs operate at the account-based archetype level, driving executive-level engagement, long-term value realization, and growth. * Act as an executive escalation point for complex or high-risk customer scenarios, guiding strategy and decision-making without replacing CSM ownership. * Coach teams to accelerate adoption growth and customer value realization tied to Autodesk's enterprise solutions. People Leadership & Capability Development * Lead, coach, and develop a team of senior Enterprise CSMs, with accountability for performance, engagement, retention, and capability progression. * Apply rigorous, consistent performance management, including clear expectations, differentiated coaching, and timely feedback aligned to impact and outcomes. * Coach against demonstrated behaviors and capabilities aligned to the CSM Archetype framework, supporting fair calibration and talent discussions. * Build succession plans and internal mobility pathways, strengthening bench strength across CSM, Senior CSM, and adjacent CSA roles. Manager Excellence & Business Reviews * Establish and sustain a regular cadence of structured, outcome-focused reviews, including: + Portfolio reviews (account health, risk, and strategy) + Success plan reviews (quality, value definition, and program management) + Adoption reviews + Targeted risk and recovery sessions * Ensure reviews emphasize impact over activity, result in clear decisions and follow-ups, and reinforce accountability for both Managers and CSMs. * Confidently measure success using qualitative and quantitative signals and help CSMs prioritize effort toward the highest impact outcomes. Operational Excellence & Scale * Drive operational rigor through consistent success planning standards, clear engagement models, and predictable operating rhythms. * Partner cross-functionally with Sales, Technical Sales, Services, and other stakeholders to ensure clear role boundaries, effective handoffs, and scalable delivery models. * Use data, insights, and customer signals to inform prioritization, coaching, and continuous improvement at a portfolio and team level. Strategy, Influence & Cross-Functional Leadership * Partner with senior leaders to translate Customer Success strategy into execution for the ADMEO Named Accounts segment. * Influence Sales, Product, and Services teams using customer insights to improve customer outcomes, experience, and retention. * Contribute to the evolution of Customer Success motions, KPIs, role clarity, and operating models. Success Measures * Customer outcomes and value achieved at scale across enterprise accounts * Adoption growth, proactive risk management, and retention within the portfolio * Demonstrated uplift in CSM capability maturity and effectiveness * Strong performance management, succession planning, and internal talent progression * Clear CSM archetype alignment and consistent execution of enterprise success motions ## Related Videos - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [The Rise of Reactive Microservices](https://www.wearedevelopers.com/videos/494-the-rise-of-reactive-microservices) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Events like RSAC Get You CISOs. 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