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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Ames, IA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4b2820f41400d1e4

## About the Role

Do you have experience in Ticketing system technical support?

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Ames, Iowa. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues in a fast-paced Hi Tech Engineering environment. The person in this role will help maintain reliable desktop operations, respond to service requests, and deliver practical solutions that keep employees productive., * Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.

 * Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods.
 * Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
 * Support user account administration tasks, including access updates and directory-related maintenance within Active Directory.
 * Install, configure, and maintain Microsoft Windows 10 environments and related workplace technology.
 * Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.
 * Experience supporting end users in a help desk or desktop support capacity.
 * Working knowledge of Active Directory for basic user and access administration.
 * Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
 * Ability to perform structured troubleshooting for hardware, software, and user access issues.
 * Familiarity with service desk ticketing processes and accurate issue documentation.
 * Strong communication skills with the ability to assist users clearly and professionally.


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