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# Finance Power BI

- **Company:** CareerCircle
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $104,000.0 - $118,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, AutoCAD, Artificial Intelligence, Data Analysis, ArcGIS (Software), Information Systems, Issue Tracking Systems, Power BI, Tableau (Software), SAP S/4HANA, Servicenow
- **Published:** June 9, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/atlanta/a95bc5dd-433d-4724-801f-b074b5865213

## About the Role

High school diploma required. Bachelor's degree in finance, accounting, business administration, information systems, or related field preferred.

5-7+ years of experience in finance operations, shared services, support governance, PMO, or related function.

Strong understanding of incident management, ticketing systems (ServiceNow preferred), and service delivery models.

Experience working in complex ERP environments (SAP S/4HANA experience strongly preferred).

Demonstrated leadership experience influencing cross-functional teams without direct authority.

Strong analytical and reporting skills; proficiency in Excel and BI tools (e.g., Power BI, Tableau).

Excellent stakeholder management, communication, and executive presentation skills.

Proven ability to drive process standardization and continuous improvement initiatives.

Skills

servicenow, itsm, Goal of this role is to reduce aging tickets - need to have experience having done that, AutoCAD
Planning
Visionary
Scheduling
Leadership
Innovation
Reliability
Coordinating
Civil Design
Communication
Presentations
Detail Oriented
Problem Solving
Project Controls
Project Management
Mechanical Systems
Technical Standard
Time Off Management
Chemical Engineering
Engineer in Training
Organizational Skills
ArcGIS (GIS Software)
Artificial Intelligence
Engineering Design Process
Balancing (Ledger/Billing)
Critical Illness Insurance
Stakeholder Communications
Troubleshooting (Problem Solving)

## Description

Power BI, Dashboard
Analytics
Operations
Leadership
Management
Automation
Governance
Accounting
ServiceNow
SAP S/4HANA
Communication
Accountability
Microsoft Excel
Change Management
Service Standards
Business Valuation
Workflow Management
Root Cause Analysis
Information Systems
Incident Management
User Experience (UX)
Business Intelligence
Full Stack Development
Stakeholder Management
Business Administration
Artificial Intelligence
Executive Presentations
Business Transformation
Service Delivery Models
Critical Illness Insurance
Continuous Improvement Process
Key Performance Indicators (KPIs)
Tableau (Business Intelligence Software), The Finance Support Governance Manager leads the governance and oversight framework for Finance and Engagement Management support operations across Level 1 and Level 2 teams. This role is responsible for driving service excellence within ServiceNow, improving end-to-end incident management, establishing standardized processes, enhancing transparency through analytics and reporting, and holding cross-functional teams accountable to defined service standards. The Manager partners closely with Finance, Engagement Management, Technology, and Operations leaders to reduce ticket hopping, improve resolution times, and enhance overall user experience., Establish and lead the Finance Support Governance framework across Level 1 and Level 2 support teams.

Define and implement standardized incident management processes, including clear ownership models and escalation paths.

Drive reduction of ticket reassignments ('ticket hopping') and backlog/aging through structured controls and accountability routines.

Develop and monitor KPIs and SLAs (e.g., aging, first-touch resolution, reassignment rates, backlog health).

Build executive-level dashboards and reporting to provide transparency into support performance and trends.

Lead regular governance forums with support queue owners and functional leaders to review performance and remediation actions.

Conduct root cause analysis on systemic support issues and partner with process and system owners to implement corrective actions.

Oversee ServiceNow workflow optimization and ensure alignment to finance operating model and S/4HANA processes.

Identify automation and continuous improvement opportunities to enhance efficiency and user experience.

Support change management and communication efforts related to new support processes and standards.


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