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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Technician - End User Computing - **Company:** Everience Benelux - **Location:** Venlo, Netherlands - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Computer Networks, Databases, System Configuration, Data Recovery, Ghost (Backup Software), Image Management, IP Addressing, Network Connections, TCP/IP, User Environment Management, Wireless Networks, Network Support, Mobile Computing, Communication Devices - **Published:** May 31, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=a531f3ce7ddaaa5c ## About the Role Do you have experience in Windows?, * Requires 3 to 5 years of related work experience * Sound knowledge of imaging tools (Ghost, MDT) * Sound knowledge of data backup and recovery tools (USMT) * Installing, upgrading, and migrating to Windows 7/10 * Deploying Windows 7/10 in large enterprises * Configuring hardware and applications * Configuring network connectivity * Configuring access to resources * Configuring mobile computing * Monitoring and maintaining systems that run Windows 7/10 * Configuring backup and recovery options, * Fluent in Dutch & English ## Description The Deskside Technician - End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations. The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution., * Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs * Resolve incidents and problems associated with EUC equipment * Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future * Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments * Provide repair and maintenance for mobile devices * + Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) * Provide software break/fix services and replacement of non-warranty assets for end users * Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output * Provide warranty and break/fix support for networked printers and scanners * Configure and support end users on mobile computing platforms * Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc * Create, change and remove printer configurations and queues based on requests and in accordance with SLAs * Provide on-site hardware support for general troubleshooting and problems for end user computing technologies * Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. * Utilize problem management database and systems to track and report on customer calls and requests. * Communicate technical information to technical and non-technical team and customers. * Deskside support services as required. ## Related Videos - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)