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# Help Desk Service Agent

- **Company:** INCEED
- **Location:** Olathe, KS, United States
- **Experience:** Starter
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Microsoft Software, ServiceNow IT Service Management
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8cade30b408d4deb

## About the Role

Do you have experience in Ticketing system technical support?, Are you ready to jump into a dynamic and fast-paced environment where your technical expertise and customer service skills will shine? Join a team of dedicated professionals, tackling challenges and enhancing user experiences. This role offers a unique opportunity to grow in a supportive setting. Get ready to dive into real-world troubleshooting and customer interaction, making a tangible impact every day!, * Less than 1 year of IT/Help Desk experience

 * Strong communication skills
 * Experience in technical customer-facing roles
 * Proficiency with Microsoft software environment
 * Ability to document ticket notes thoroughly

Nice to Have Skills & Experience:

 * Familiarity with ServiceNow ticketing system
 * Hands-on technical customer service support experience

## Description

* Jump directly into the call queue and begin taking calls
 * Handle break/fix issues and basic troubleshooting
 * Provide basic troubleshooting for monitors, headsets, and user support
 * Ensure detailed ticket documentation for seamless issue resolution
 * Deliver exceptional customer service in a fast-paced environment


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