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# IT User Experience Professional

- **Company:** Siemens AG
- **Location:** Wendell, NC, United States
- **Experience:** Experienced
- **Salary:** $105,509.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Hardware, ServiceNow IT Service Management, Information Technology
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0e403ea107769a2

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or GED equivalent

 * 2+ years of experience in IT end user support with an IT ticketing system

 * Proficient in English both written and verbal

 * Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

 * Bachelor's Degree in IT related field

 * 2+ years of experience in a manufacturing and office environment

 * Advanced knowledge of IT services and operations

 * Experience with ServiceNow ticketing systems

 * Exposure working with executive (C-Suite, Director, etc.) level support

 * Capable of working under high pressure in a demanding environment

## Description

* Provide onsite IT support to the Siemens team in both office and factory settings at the Wendell, NC location

 * Manage a queue by utilizing a ticketing system to track and prioritize user support needs. Balance 'walk-up' requests with existing workload with the goal of maintaining customer satisfaction.

 * Troubleshoot and resolve issues related to IT equipment located in the Wendell office and factory (i.e. AV equipment in a conference room, network equipment, etc.)

 * Provide consultation and support to end users on various IT topics such as (PCs, cell phones, docking stations, general IT infrastructure, etc.) - emphasizing the use of self-service IT tools to make employees more independent and self-sufficient in their daily activities.

 * Provide initial consultation on IT operational issues/opportunities, engage with the appropriate service providers, and ensure follow-up through closure of the issue.

 * During peak periods of onboarding or when admins are experiencing challenges imaging laptops, provide hands on support.

 * Investigate trends of incoming requests to provide proactive assistance to end users.

 * Coordinate the rollout of new services or applications and provide training to end users on any major changes to help people be effective and efficient in their work.

 * Collaborate with other locations on large projects and global rollouts, as well as ensuring remote employees are considered and supported.

 * Engage with service providers as needed, potentially outside of business hours.

 * Build relationships with end users and provide a positive working experience with IT team and IT tools.

 * Amplify mass communications to end users on new tools and technologies that have been released from various internal IT service providers.


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