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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior System Administrator - **Company:** Maximus, Inc. - **Location:** Tysons, VA, United States (Remote available) - **Experience:** Expert - **Salary:** $70,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Audit Trail, Configuration Management Databases, System Configuration, Data Integrity, Monitoring of Systems, IT Management, Release Management, Software Asset Management, Systems Integration, Enterprise Software Applications, Information Technology, Servicenow - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9edcb62a084ce4ed ## About the Role Do you have experience in Workflow management (operations management method)?, Do you have a Bachelor's degree?, * Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support. * Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes. * Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements. * Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams. * Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency. * Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support. * Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools. * Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience) * 8+ years of progressive experience in systems administration and enterprise IT operations, including senior-level platform or tool administration Preferred Skills and Qualifications: * Advanced experience administering ServiceNow ITSM/ITOM modules in a large enterprise environment * Strong CMDB governance, data integrity, and discovery/reconciliation experience * Experience supporting federal IT environments and compliance with agency standards * Familiarity with configuration, change, and release management processes * Experience supporting enterprise monitoring, asset management, and service reliability initiatives * Strong documentation, communication, and stakeholder coordination skills #techjobs #clearance #veteransPage #LI-remote ## Description * Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise. * Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes. * Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services. * Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security. * Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems. * Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed. * Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required. * Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives. ## Related Videos - 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