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# Service Desk Technician I

- **Company:** Mariner
- **Location:** Nottingham, MD, United States
- **Experience:** Experienced
- **Salary:** $45,989.0 - $55,224.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Batch Files, Global Positioning Systems (GPS), Windows Servers, Network Service, Windows PowerShell, Software Engineering, Software Systems, Scripting, Information Technology
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7d8d5e5c51adf757

## About the Role

Do you have experience in Internal employee customer service?, Do you have a Associate's degree?, * Associate's degree in Information Technology or related field; Information Technology certifications can be substituted for Associate's degree.

 * Two (2) years of experience in a Help Desk or IT support role.
 * Strong time management and communication skills to support growing business function.
 * Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
 * Strong customer service orientation with the ability to handle technical issues professionally and empathetically.

Preferred Qualifications:

 * Bachelor's degree in Information Technology or related field.
 * Experience with scripting such as batch files and PowerShell.
 * Experience with Windows 10 and server 2012.
 * Bilingual fluency in Spanish/English (speak, read, write).

## Description

* Provide internal clients with first-level IT support company-wide via telephone or email.
 * Create tickets and document all activities in helpdesk ticketing systems.
 * Troubleshoot and resolve hardware, software, applications, network, user access, or related issues.
 * Escalate complex problems or unresolved issues to next level of support.
 * Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
 * Utilize and become proficient with Navigant's standard support tools (i.e. GPS, CIM).
 * Address client questions using available information resources.
 * Configure and install hardware, software and applications.
 * Comply with Corporate IT Service Management and Service Desk policies, procedures, and directives.
 * Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests.
 * Recommend process changes as needed to improve service levels.
 * Stay current with information technology systems and industry levels.
 * Provide evening and weekend support (off-hours support) as assigned on a rotating basis.
 * Create/maintain support documentation and procedures.
 * Communicate company IT policies and standards.
 * May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.


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