> Markdown version of [/jobs/ext/516433-functional-business-analyst-help-desk](https://www.wearedevelopers.com/jobs/ext/516433-functional-business-analyst-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Functional Business Analyst - Help Desk

- **Company:** CGI Technologies and Solutions, Inc.
- **Location:** Arlington, VA, United States
- **Salary:** $51,600.0 - $121,100.0
- **Contract:** Permanent contract
- **Skills:** JIRA, SQL Databases
- **Published:** June 13, 2026
- **Apply:** https://dejobs.org/x/x/94220DE21CC44464BB36E690F087E3B3/job/

## About the Role

Knowledge of Momentum ERP product or similar ERP product though not required, customer service and Business Functional Analyst skills/abilities, SQL is a plus; as well as ability to communicate face to face or by phone with client and provide written answers as well., * Analytical Thinking

 * Problem Solving
 * Active listening&understanding
 * Detail-oriented
 * Momentum Overall

## Description

Working with a team of 18 members to assist a federal client in their day-to-day activities around Momentum Financials and Acquisition ERP system. Being the first line of support, members work directly with the client, resolving and testing issues, preparing for the agency for upgrades and releases and taking on different/new tasks throughout the week., Help Desk Analysts I provide the first point of contact for the user community. The responsibilities of this role include, but are not limited to:

. Entering tickets received via phone or email into Jira tool

. Diagnosing calls and identify the functional issue(s), solution testing if needed

. Responding to users with appropriate functional issue resolution

. Identifying applicable FAQs, training references, and other knowledge resources for callers when providing issue resolutions

. Testing defects and assisting in annual momentum upgrades

. Continued learning of the momentum software and the latest enhancements

. Engaging with other Help Desk agents on open incidents

. Escalating unresolved incidents and/or requests to Functional or if directed by Tier I Coordinator to Tier 2


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)