> Markdown version of [/jobs/ext/516671-help-desk-technician-tier-1-msp-experience-required](https://www.wearedevelopers.com/jobs/ext/516671-help-desk-technician-tier-1-msp-experience-required). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Tier 1 (MSP Experience Required) - **Company:** QIT SOLUTIONS LLC - **Location:** West Palm Beach, FL, United States (Remote available) - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Microsoft Online Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Deployment, TCP/IP, Windows Desktop, Microsoft InTune - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=59f411b2c6aad757 ## About the Role Do you have experience in macOS administration?, You are enthusiastic about technology and driven to support others. You are confident in handling challenges and understand the importance of collaboration and asking for help when appropriate. With desk experience, you consistently prioritize delivering a strong client experience. You are comfortable working independently but value being part of a high-performing team. You are motivated to grow within your role and see long-term opportunity here. You recognize that IT moves quickly and constantly changes, and you are ready to keep pace., * Strong analytical and troubleshooting capabilities, paired with a proactive and service-oriented approach * Clear, professional written and verbal communication skills * Excellent time management, prioritization, and organizational skills * High attention to detail with consistent and accurate documentation practices * Proficiency in administering and troubleshooting Windows and macOS environments within a managed IT setting * Hands-on experience supporting Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint * Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPN connectivity, and wireless configuration * Experience managing users, groups, and devices within Azure Active Directory and Microsoft Intune * Working knowledge of Active Directory, Group Policy, and identity management principles * Familiarity with modern security controls including multi-factor authentication, conditional access policies, and endpoint protection * Experience utilizing RMM platforms, remote support tools, and ticketing systems to efficiently resolve user issues, * troubleshooting: 2 years (Required) * MSP Help desk: 1 year (Required) ## Description The Help Desk Support role provides Tier 1 technical assistance, including issue isolation, troubleshooting, and problem resolution. The role requires professionalism, patience, and composure when supporting end users. Strong written and verbal communication skills are critical, along with the ability to effectively engage both technical and non-technical clients., * Respond to support requests from customers and prospects through phone, email, and ticketing systems * Diagnose, troubleshoot, and recommend technical solutions related to software setup and configuration * Research and resolve software and hardware issues with accuracy and efficiency * Collaborate with team members to resolve client issues while contributing to and leveraging the internal knowledge base to improve team performance * Effectively prioritize and manage multiple issues of varying severity, ensuring resolution within established service levels - including full ownership of ticket documentation, accurate data entry, and timely status updates to clients and internal stakeholders * Maintain thorough documentation aligned with technical best practices, standard operating procedures, and established checklists ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Should Tech Managers Be Developers First? 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