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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Equipment Technician - **Company:** ONTRAC, INC. - **Location:** Phoenix, AZ, United States - **Experience:** Starter - **Salary:** $39,998.0 - $60,008.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Office, Software Engineering, Peripherals, Laptops, Servicenow - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=50e16ae2db73708d ## About the Role Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!, * High school diploma or equivalent required * 0-3 years of experience in IT support, inventory, or shipping/receiving * Basic understanding of IT hardware and peripherals * Familiarity with inventory or asset tracking systems * Proficiency in Microsoft Office (Excel, Outlook, Teams) * Familiarity with ticketing systems (e.g., ServiceNow) * Experience in an IT or technical environment preferred Work Environment / Physical Requirements: * Combination of warehouse and office environment * Requires standing, lifting, and moving equipment (up to 50 lbs) * May include extended periods at a workstation, * You demonstrate strong attention to detail and solid organizational skills. * You apply basic troubleshooting and problem-solving skills effectively. * You communicate well and work effectively as part of a team. ## Description A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. * Receiving, inspection & shipping: Receive, inspect, and document incoming IT hardware shipments; prepare, package, and ship equipment to internal users and vendors. * Inventory & asset lifecycle tracking: Maintain accurate inventory records and asset tracking systems; label and track assets throughout lifecycle stages from procurement through disposal; monitor inventory levels and replenish stock as needed. * Returns, disposal & audit support: Process returned or decommissioned equipment in compliance with data security standards; conduct inventory audits and reconcile discrepancies. * Device setup & configuration: Set up and configure desktops, laptops, printers, and peripherals to support user and business needs. * Troubleshooting, maintenance & user support: Diagnose and resolve basic hardware and software issues; perform routine maintenance and preventative system checks; provide hands-on support and guidance to users. * Documentation & IT coordination: Maintain documentation of inventory, fixes, and procedures; coordinate with IT teams on deployments, repairs, and upgrades. * Workspace organization & policy adherence: Ensure proper handling, storage, and organization of equipment; maintain a clean, secure workspace and adhere to IT policies. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Robots are coming into the wild! 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