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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Sprinter Health - **Location:** Menlo Park, CA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Application Integration Architecture, Software as a Service, CompTIA Security+, Multi-Factor Authentication, Python (Programming Language), Security Assertion Markup Language (SAML), Systems Integration, User Provisioning Software, Scripting, Script Language, Information Technology, Slack, Gsuite, Zendesk, User Administration, User Accounts - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=62cba0de8dabfcbc ## About the Role Do you have experience in macOS administration?, Do you have a Associate's degree?, This role is perfect for someone who thrives in a fast-paced, high-growth environment, loves helping people, and can bring clarity to chaos while keeping projects and priorities on track., * Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field. * 2+ years of experience in a corporate IT support, helpdesk, or systems administration role. * Hands-on experience with Google Workspace administration (user management, groups, policies). * Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA). * Working knowledge of macOS endpoint environments. * Understanding of IT security best practices, including HIPAA and data privacy principles. * Strong written and verbal communication skills; able to support non-technical users remotely. * Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently. Preferred Qualifications * Experience with tools such as Iru (formerly Kandji), Zendesk, Rippling, or Slack administration. * Familiarity with scripting or automation (Google Apps Script, Python, or similar). * Experience supporting compliance frameworks such as HITRUST, SOC 2, or HIPAA. * CompTIA A+, CompTIA Security+, Google Workspace Administrator, or other relevant certifications. ## Description * Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email. * Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues. * Escalate complex issues to the Sr Manager of IT or external vendors as appropriate. * Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base., * Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools. * Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles. * Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization. * Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements., * Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk. * Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning. * Monitor system health, SaaS license usage, and application integrations. * Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT. Security & Compliance * Follow and enforce established IT security policies and best practices (HIPAA, HITRUST). * Assist in monitoring for security events, anomalous activity, and policy violations. * Support audit preparation activities including evidence collection and documentation. * Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru., * Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees. * Maintain accurate asset records and inventory for corporate IT hardware. * Support device lifecycle activities including procurement, setup, imaging, and decommission. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)