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# Print Systems Support Specialist

- **Company:** Marco Technologies
- **Location:** Minnetonka, MN, United States
- **Experience:** Expert
- **Salary:** $63,256.0 - $98,047.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Print Servers, Connectivity Problems, Web Jetadmin
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ad196ccf304236d0

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Bachelor's degree preferred or equivalent combination of education and experience

 * 5+ years of experience supporting print systems, IT support, or related technical field, * Valid driver's license with acceptable driving record, * Strong troubleshooting and problem-solving skills
 * Knowledge of network printing environments and device connectivity
 * Experience supporting printers, multifunction devices, and print management tools
 * Ability to manage tickets across incident, problem, and change processes
 * Excellent customer service and communication skills
 * Strong organizational and documentation skills
 * Ability to work independently and manage multiple priorities

Compensation: $63,256 - $98,047

## Description

The Print Support Specialist is responsible for delivering exceptional support for client print environments, ensuring high levels of system performance, reliability, and customer satisfaction. This role provides end-to-end support for networked printers and print systems, including troubleshooting hardware and software issues, managing service requests, and maintaining print infrastructure. The ideal candidate brings strong technical troubleshooting skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced service environment., Client Support & Issue Resolution

 * Diagnose and resolve issues related to printers, multifunction devices, and print management systems
 * Troubleshoot hardware, software, and network connectivity issues for client print environments
 * Provide timely and professional communication to clients throughout the support process, * Manage and maintain printer inventories and configurations (e.g., Web JetAdmin, Device Control Center)
 * Support ongoing print environment optimization, including device performance and utilization
 * Coordinate and fulfill service tickets including incidents, service requests, and changes

Operational Excellence

 * Maintain accurate documentation of support activities, resolutions, and system changes
 * Ensure timely time entry and compliance with service processes and procedures
 * Assist with development of best practices and operational documentation

Continuous Improvement

 * Stay current on print technologies, tools, and industry trends
 * Participate in process improvements to enhance efficiency and service delivery
 * Collaborate with internal teams to improve overall client experience

General Responsibilities

 * Maintain effective communication with clients and team members
 * Attend required company and departmental meetings
 * Adhere to company policies and procedures
 * Perform additional duties as assigned


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