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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst & Field Service Tech (Houston, TX) - **Company:** Quanta Services - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Networking Hardware, Virtual Private Networks (VPN), System Center Configuration Manager, Remote Access Technology, Enterprise Software Applications, Microsoft InTune, Wireless Technologies, Laptops, Servicenow - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c503960cae8526e ## About the Role Do you have experience in Working on construction projects?, * 3-5 years of IT support experience, ideally in a Level I/II desktop or field support role * Strong hands-on experience supporting Windows environments, Microsoft 365, Active Directory, and end-user devices * Ability to troubleshoot, repair, and support computers and hardware in both office and field environments * Experience with ITSM tools such as ServiceNow (or similar), and exposure to SCCM and/or Intune preferred * Basic understanding of networking (switches, wireless, cabling, VPN connectivity) * Experience supporting users in remote, field-based, or construction environments is a strong plus * Strong communication skills and ability to support both technical and non-technical users * Comfortable working independently in active jobsite environments and handling physical equipment (up to 50 lbs) * Willingness to travel ad hoc up to ~50% based on project needs ## Description As an IT Support Analyst / IT Field Service Technician, you will provide Level I/II IT support for both office users and remote construction jobsite teams. You'll handle day-to-day help desk support (Windows, Microsoft 365, Active Directory, devices, and troubleshooting) while also supporting IT deployments in the field, including jobsite trailers, networks, cabling, cameras, and AV systems. This role combines day-to-day IT service desk support with hands-on field support for active construction projects. Travel is ad hoc (up to ~50%) based on project demand, supporting jobsite technology deployments and field operations as needed. When not onsite, you will work closely with the IT support team assisting with user support, escalations, and service desk coverage. What You'll Do * Provide Level I/II IT support for end users in both office and field environments, including desktops, laptops, mobile devices, Microsoft 365, Active Directory, and enterprise applications * Serve as part of the IT support team, handling day-to-day help desk tickets, user issues, and break/fix support (including troubleshooting and repairing computers and devices) * Support onboarding/offboarding, user account setup, permissions, asset tracking, and endpoint lifecycle management * Deploy, configure, and support devices using tools such as SCCM and/or Intune, along with VPN and remote access support * Travel on an ad hoc basis (up to ~50%) to active construction job sites to support IT buildouts and field deployments * Install and support jobsite technology including network equipment, cabling, wireless systems, security cameras, AV systems, and field office setups * Participate in jobsite scoping, buildouts, and coordination with internal IT teams and subcontractors for new and existing project sites * Rotate into help desk coverage when not in the field, supporting escalations and service desk operations ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)