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# Application/User Support Specialist (Central Office/Henrico) #03374

- **Company:** Department of Workforce Development and Advancement
- **Location:** Henrico County, VA, United States
- **Salary:** $57,733.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Antivirus Softwares, Cyber Security, Web Browsers, Microsoft Office, Microsoft Software, Network Configuration and Change Management, Computer Networking Systems, Enterprise Software Applications, Computer Equipment, Information Technology, Network Support, User Accounts
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b2f1849c95f67dee

## About the Role

Demonstrated knowledge of Microsoft applications, end user software, end user equipment and telecommunication networks; computer hardware, software and network configurations; and IT security threats, risks and mitigation. Demonstrated strong oral and written communication, customer service, analytical and IT problem solution skills. Demonstrated ability to provide first level support to end users; respond to queries in person and over the phone; troubleshoot routine software, desktop, and printer issues; run diagnostic programs, isolate problems, and determine and implement solution. Demonstrated ability to work independently, typically with tight deadlines and heavy workloads., Understanding of agency or Commonwealth of Virginia managed applications, desktops, laptops, and other devices. Familiarity with various software packages and technologies (e.g., Microsoft Office products, Adobe Acrobat, web browsers and anti-virus software); and experience working with VITA data and security related requirements.

## Description

Functions as an Application/User Support Specialist as a primary point of contact for all agency users requesting assistance with any aspect related to agency managed: data, telecommunications, desktop, printer, scanning, faxing, or information technology (IT) services. Responds to customer inquiries, phone calls, and emails; provides technical support, diagnoses problems, resolves issues, and ensures requests are handled appropriately; may travel to agency locations to install and/or maintain IT equipment; manages, administers, configures, maintains, monitors, troubleshoots and resolve issues related to end user applications and equipment; resets passwords; and administers agency managed user accounts, security groups, security roles, and assignment of security groups and roles to individuals. Effectively monitors and manages software license management and usage to achieve full licensing compliance. Analyzes, test, troubleshoot and evaluate existing network systems. Performs network
maintenance to ensure networks operate correctly with minimal interruption.


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