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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Services Generalist (Fully remote) - **Company:** Branching Minds - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $68,000.0 - $78,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Agile Methodology, System Configuration, Customer Data Management, Data as a Services, Data Validation, Data Files, Data Integration, Data Sharing, Data Systems, File Transfer, JSON, LiveChat, Simple Data Format, Extensible Markup Language (XML), File Transfer Protocol (FTP), Data Ingestion - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b413a6efbaa9bfb4 ## About the Role Do you have experience in Writing skills?, Why We Want You: * 2-3 years of experience providing exceptional customer-facing data support * Effectively translate data and technology concepts to a non-technical audience * Highly skilled at guiding complex processes that require connecting, mapping, and understanding multiple sources and systems simultaneously. * Able to effectively work through multi-step problems, processes, and tasks with a high level of organization and sharp attention to detail. * Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data * Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner * Love data tracking and maintenance * Microsoft Excel = your happy place * Have great oral, written, and interpersonal skills providing a high level of customer service * Eager to enhance and grow your technical skill set * Passionate about improving education and committed to equity of success for all learners * Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities, * Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets * Familiarity with SQL and database querying for data validation and troubleshooting * Experience working with data integration tools, APIs, or SFTP file transfers * Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats, Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, "Best Idea Wins," Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots. ## Description The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that's managing implementations during peak onboarding seasons or supporting existing customers' data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform. What You'll Do: * Guide customers through the data onboarding process, including data integration and platform configuration. * Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements. * Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform. * Create, execute, and adapt implementation plans to fit the unique needs of each customer. * Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations. * Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks. * Document and track implementation processes and decisions. * Act as a liaison between district partners and internal teams, advocating customer needs and providing feedback to improve processes. * Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs. * Resolve customer data inquiries promptly and effectively, adhering to KPI targets. * Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues. * Maintain accurate customer data profiles, including their systems, file formats, and integration details. * Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions. * Facilitate regular outreach to ensure timely data file sharing. * Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication. * Support customers with new integrations, changes in data-sharing, and offboarding when needed. * Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users. * Deliver ongoing data support for all customer segments, ensuring their needs are met effectively. * Additional responsibilities may be assigned as needed., * 60-minute Asynchronous Skills Interview with internal teams which will include a data activity and short writing prompts * 60-minute Group Interview with members of the Data Services & Implementation Teams ## Related Videos - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)