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# Desktop Support Specialist

- **Company:** Hyundai Corporation (usa)
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $68,640.0 - $81,120.0
- **Contract:** Permanent contract
- **Skills:** User Authentication, Microsoft Azure, Business Software, Cloud Computing, System Configuration, Desktop Computing, Human-Computer Interaction, Remote Desktop Services, Web Pages, Information Technology, Wsus
- **Published:** June 4, 2026
- **Apply:** https://www.dice.com/job-detail/4f52a0a1-36b0-4df9-bcd9-f429a30bd8c1

## About the Role

* Bachelor's Degree with major in Computer Science or equivalent work experience
 * 5+ years of experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware installation, and desktop PC configuration
 * 3+ years work experience with any security solutions
 * Cloud based work environment experience required
 * Experience with MS WSUS or SUS Patching required
 * Use knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of service.
 * Create standardize PC imaging for installation on computer workstations and be able to consult with vendors on troubleshooting issues.
 * Must have excellent written & verbal communication and customer service skills including being able develop resource reference material for system users (user manuals, online help pages, tutorial videos and web page content)
 * Microsoft and/or CompTIA Certifications highly preferred

## Description

* Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.
 * Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.
 * Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.
 * Responsible for the Administration of MS Azure for account management, licensing, authentication settings and MFA (Muti-Factor Authentication) settings.
 * Execute procurement process and manage inventory of common user level software licenses & subscriptions, user/office IT equipment inventory, and associated IT supplies


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