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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Millstone Medical Outsourcing - **Location:** Olive Branch, MS, United States - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Bash Shell, Microsoft Online Services, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Python (Programming Language), Knowledge Management, System Center Configuration Manager, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Time Tracking Software, Scripting, Office365, Wireless Devices, Microsoft InTune, Information Technology, Deployment Automation - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81099d6aec81420b ## About the Role Do you have experience in Desktop administration?, Do you have a Associate's degree?, Technical Skills * Solid working knowledge of Windows 10/11 administration and troubleshooting. * Hands-on experience with Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive). * Familiarity with Active Directory /Microsoft Entra ID for user and device management. * Experience with enterprise endpoint management tools (Intune, SCCM, or equivalent). * Basic to intermediate scripting ability (PowerShell preferred; Bash/Python a plus). * Working knowledge of TCP/IP networking concepts, VPN, DNS, and DHCP. * Experience using ITSM ticketing platforms. * Familiarity with Windows Autopilot or OS deployment processes. Professional Skills * Structured troubleshooting approach with ability to escalate appropriately. * Clear written and verbal communication with both technical and non-technical stakeholders. * Ability to manage multiple concurrent tickets and prioritize by business impact. * Collaborative team contributor with a continuous improvement mindset. * Developing documentation and knowledge-sharing habits aligned to ITIL principles., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered. * 2-4 years of IT support experience, with at least 1 year in an intermediate support capacity. * Experience in a structured ITSM environment with defined SLAs and escalation paths. * Relevant certifications preferred or in progress: CompTIA A+, Network+, Security+, or equivalent. ## Description Incident & Service Request Resolution * Receive and resolve support requests and escalations via the ITSM ticketing platform. * Diagnose and resolve intermediate hardware, software, networking, and identity/access issues. * Provide deskside and remote support for business-impacting incidents with appropriate urgency and communication. * Maintain and troubleshoot computers, printers, network devices, AV systems, conference room technology, printers, and digital signage. * Maintain, support, and troubleshoot end-user and operational technology, including wired and wireless devices, peripherals, and related technology equipment. * Escalate complex or unresolved issues to Engineer/specialist teams with thorough documentation. Endpoint & Collaboration Platform Support * Support Windows endpoint management tasks including imaging, provisioning, and lifecycle activities. * Administer and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). * Support enterprise mobility management (Intune/MDM) and assist with endpoint security compliance checks. * Assist with Active Directory / Microsoft Entra ID user, group, and device management at an operational level. * Execute Autopilot deployments and contribute to desktop image maintenance. Knowledge Management & Documentation * Author and maintain knowledge base articles, and SOPs * Maintain accurate ticket documentation including resolution steps, root cause notes, and time tracking. * Contribute to IT asset inventory accuracy and configuration records. Operational Metrics & Continuous Improvement * Meet or exceed defined SLA targets for incident response and resolution. * Contribute to team KPI by maintaining accurate ticket data and resolution notes. * Identify recurring failure patterns and escalate systemic issues to senior staff. * Participate in team meetings to support continuous improvement. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [JavaScript? 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