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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SUPPORT DESK ENGINEER - **Company:** York Telecom Corporation - **Location:** Wall Township, NJ, United States - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Cisco Unified Communications Manager, Software Documentation, CompTIA Network+, Databases, Software Engineering, Visual Systems, Cisco WebEx, Usage Analysis, Cts+, Google Meet, Cisco - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe5205f8bc5f6b25 ## About the Role Do you have experience in Zoom?, Do you have a Associate's degree?, * Excellent oral and written communications. * Excellent problem solving and troubleshooting skills. * Effective and responsive customer service. * Direct telephone interaction with user community and business unit professionals. * Teamwork; Establishing and maintaining effective working relationships. * Adaptability; Be flexible to off-hour setup, support requests, or physical redeployment for backup purposes. * Ability to work effectively under pressure and often independently. * Display continuous learning in industry and field. * Abide by operating company dress code., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Helpdesk or Call Center experience * Avixa Certified Technology Specialist (CTS) * Biamp and/or Crestron experience is a plus * CompTIA A+ is a plus * CompTIA Network + is a plus * Cisco CCNA R&S, Cisco CCNA Voice/Video, Cisco Unified Communication experience, Cisco Unified Communication Manager voice experience is a plus * Bachelor's or Associate's degree in technical discipline, or experience in related field is a plus ## Description Yorktel is currently seeking a Support Desk Engineer to provide quick and effective resolution of hardware and software issues. Respsonsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Assisting clients over phone, video, and/or client site troubleshooting audio visual and video conference equipment. * Performing call setups, 1st and 2nd level problem determination as needed using designated client tools and procedures for audio/visual & video conferencing equipment. * Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including: + Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO + Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms + Microsoft Teams Rooms + Zoom + Google Meet + Logitech Video Conferencing Systems and Sync + Lenovo ThinkSmart Appliances and Manager + Biamp Audio/Visual Appliances and Tesira Software + Poly Video Conferencing Appliances and Lens * Managing designated videoconferencing & audio/visual facilities, systems maintenance, operations, and administration of client standards of video, audio, and web conferencing services. * Obtaining usage statistics, issue logs, and/or other videoconference & audio-visual collection/reporting systems. * Provide training and client support to users in the operations of videoconferencing & audio-visual systems. * Assisting and/or providing guidance to other videoconferencing & audio-visual coordinators. * Compiling client conference room & AV-VC equipment inventory during preventative maintenance sessions. * Coordinating videoconferencing & audio-visual activities with client facilities as required (e.g., Company/Department Communication Meetings, Special Events, etc.). * Creating and modifying user documentation. * Maintain Kinly's database of AV and VC system documentation. * Low to mid-level network adjustments to user equipment. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)