> Markdown version of [/jobs/ext/517778-technical-support-specialist-exam-support-weekends](https://www.wearedevelopers.com/jobs/ext/517778-technical-support-specialist-exam-support-weekends). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Exam Support (Weekends) - **Company:** NBM&E, LLC - **Location:** Philadelphia, PA, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,981.0 - $63,726.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Web Browsers, Microsoft Office, Salesforce.Com, Screenshots, Snagit, Web Platforms, Servicenow - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c4ee7b16ce438df0 ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, Skills and Abilities * Excellent written and verbal communication skills. * Strong problem-solving abilities with a customer-first mindset. * Ability to troubleshoot and resolve technical issues in real-time. * Familiarity with exam delivery platforms and remote/in-person proctoring tools (preferred but not required). * Quick learner with the ability to adapt to new systems and technologies. * Proficiency in Windows, macOS, iPads, and major browsers. * Experience with Salesforce or similar CRM systems. * Familiarity with ServiceNow, JIRA, or similar tools for issue escalation. * Proficiency in Microsoft Office and screen capture tools (e.g., SnagIt). * Comfortable working both independently-especially during solo weekend shifts-and collaboratively within a team. * Demonstrated willingness to develop in-depth knowledge of NBME's assessment products, platforms, and services Experience * Minimum of 3 years in a technical support or customer service role. * Experience supporting assessment products, software, or digital platforms in a technical environment. * Background in educational technology, assessment tools, or online testing platforms is a plus., * Bachelor's Degree or equivalent technical training and work experience. ## Description The B2B Customer Solutions Team at NBME is seeking a Technical Customer Support Specialist to support our exam delivery platforms and assessment products. In this role, you will be the first point of contact for medical educators, administrators, and examinees-guiding them through our platforms and ensuring a seamless testing experience. You'll provide support before, during, and after exams by troubleshooting technical issues, responding to inquiries related to exam procedures, policies, and best practices, and delivering timely, solution-oriented assistance. The position is ideal for individuals with strong technical troubleshooting skills and experience with remote or in-person proctoring tools or online testing environments. If you're passionate about delivering exceptional customer support in the educational assessment space, we'd love to hear from you. This is a weekend-focused role with some weekday hours, making it a great fit for someone seeking flexible or non-traditional work schedules. Available Schedule Tuesday 5:00 AM-12:00 PM Wednesday 5:00 AM-12:00 PM Saturday 8:00 AM-8:00 PM Sunday 8:00 AM-8:00 PM Note: Flexibility to work additional hours based on business needs is required. At NBME, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. RESPONSIBILITIES Technical & Test Day Support * Provide technical assistance across exam delivery platforms, portals, and applications for both high- and low-stakes assessments. * Assist customers with system compatibility checks and troubleshoot issues related to login access, system compliance, connectivity, and exam launches. * Deliver real-time, test-day phone support by diagnosing and resolving both technical and non-technical issues during high-stakes exam administrations. * Collaborate with IT teams, business partners, test vendors, and cross-functional teams to troubleshoot and resolve issues. Customer & Operational Support * Guide users via phone and email through all phases of the test administration lifecycle (pre-test, test day, post-test) for both remote and in-person proctoring. * Respond to routine inquiries regarding exam assessments, procedures, policies, and best practices. * Investigate and resolve issues related to exam ordering, registration, rosters, scheduling, score posting, and other administrative processes. * Review test-day incident reports (IRs), identify issues requiring follow-up, and escalate or assign reports to appropriate staff as needed. * Perform operational support tasks in accordance with established policies, procedures, and timelines. * Build and maintain strong customer relationships through prompt, professional communication. Documentation & Continuous Improvement * Accurately document customer interactions, troubleshooting steps, and resolutions in Salesforce; monitor and follow up on open issues to ensure timely and effective resolution. * Contribute to and maintain support documentation, including troubleshooting guides, knowledge base articles, and manuals. * Collaborate with internal teams to ensure documentation reflects current system functionality and workflows. * Participate in user acceptance testing (UAT) for system updates and enhancements. * Share customer feedback and identify recurring issues to support ongoing process improvement. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Proactive monitoring and smoke testing in your production environment](https://www.wearedevelopers.com/videos/139-proactive-monitoring-and-smoke-testing-in-your-production-environment) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)