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# Technical Support Specialist I

- **Company:** POINTSOLVE TECHNOLOGY INC
- **Location:** Lebanon, PA, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, BASIC (Programming Language), Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Networking Basics, Print Servers, Computerised Systems, Information Technology, Workday
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f8a659693a4a9f98

## About the Role

Do you have a valid Driver's License license?, Do you have a High school diploma or GED?, All candidates must have a valid driver's license and their own insured vehicle as this job requires travel in the service area and must also pass a required background check.

Must be a problem solver with experience in Desktops and Microsoft based computing systems.

Ability to work a flexible schedule including weekends and a shifted workday on occasion.

Must have working knowledge of some or all the following systems:

Windows 10/11 Microsoft Office Microsoft Office 365 Windows Print Servers and printer systems Basic Network equipment

Knowledge of the following is a plus: Mac OS/Linux

Candidate should also be fluent in the standard functionality of network troubleshooting, dealing with DNS, DHCP, basic IP configurations etc.

Experience: 1-3 years of experience a plus but not required. Qualified individuals without experience will be considered.

Education: High School Diploma or GED is required.

Other: Strong communication skills and superior customer service skills are required. Preferred but not required A+ Certification or MCP

## Description

PointSolve Technology, Inc. is looking for a technical support person to help support our current managed Information Technology division for our Lebanon, PA location.

Responsibilities include:

 * Performing on-site or phone support, troubleshooting and installation.
 * Provide technical support and remote help desk services to clients, escalating when necessary
 * Review current systems and make technical/process recommendations for improving efficiency
 * Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network
 * Maintain client documentation
 * Stay up to date with relevant state-of-the-art technology, equipment, and/or systems
 * Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry
 * Ability to perform in a call center environment
 * Supporting multiple companies with end user requests and third-party business applications
 * Efficiently communicate with technical and non-technical end users


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