> Markdown version of [/jobs/ext/517918-information-technology-specialist-2-hourly-ny-helps-11209](https://www.wearedevelopers.com/jobs/ext/517918-information-technology-specialist-2-hourly-ny-helps-11209). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Specialist 2 - Hourly (NY HELPs) - 11209

- **Company:** State of New York
- **Location:** Albany, NY, United States
- **Salary:** $66,685.0 - $84,802.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Computer Networks, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4eac8fd43e87646a

## About the Role

Do you have experience in WAN?, Do you have a Bachelor's degree?, The minimum qualifications required for this vacancy. Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science., A bachelor's or higher-level degree in any field and one year of experience in information technology, 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

## Description

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Information Technology Specialist 4 within the Chief Technology Office, Enterprise Network Services, Voice Operations group, the Information Technology Specialist 2-Hourly will assist with the management of the Business Processing workload, involving a high volume of Telecom Vendor Accounts. The position will help ensure the team meets contract compliance standards.

Specific duties include, but are not limited to:

 * Work with the WAN program team, to develop and implement ITSM workflows for the Business Processing Team to receive tasks to provide appropriate vendor billing details for new installs, and to do a bill review of resulting inventory and invoice updates modifies and disconnects of circuits to ensure billing is in synch with active/inactive inventory.
 * Data analysis of existing WAN circuit inventory for irregular alignment to BATS billing accounts to correct, and study for automation opportunity.
 * WAN Automation analysis to target automation opportunities in surrounding systems.
 * Supporting BATS Automation Modules and the required multi-system data analysis, to identify opportunities for improved user experience, expected to lead to increased productivity and efficiencies of high-volume workload.
 * Multi-System Automation development through flowing monthly vendor data, for SFS, BATS and ITSM, supporting the flow of operational services inventory and financials in the form of structured and unstructured resulting billing data and required data auto.


## Related Videos

- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)