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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Analys, IST - **Company:** Wayfinder Family Services - **Location:** Citrus Heights, CA, United States - **Experience:** Experienced - **Salary:** $69,992.0 - $73,986.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Systems Analysis, Microsoft Software, Productivity Software, Office365, Information Technology - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7c5d66cec2cba304 ## About the Role Do you have a valid Driver's License license?, Do you have experience in User training (technical support)?, Do you have a Associate's degree?, * An associate's degree, or certification from an accredited program focused on technology support; OR at least 4 years of directly related work experience * An equivalent combination of education and experience may be considered for the role. * Minimum of three years of experience working with desktop support, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques. * Experience supporting desktop computing environments, including Microsoft products, Windows, Office365, Active Directory, and various other productivity software * Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles. ## Description The primary purpose of the System Support Analyst is handling the daily processes for helpdesk service operations. This includes end-user support, issue resolution, training/guidance for various technologies and systems, and IT equipment configuration and deployment. This position timely and accurately responds to support requests to ensure proper resolution or escalation within the department or any contracted IST vendor. The training aspects include IT/IS orientation, assisting users with software navigation or functionality questions, and drafting user guides or reference materials, as assigned. The IST Support Analyst may be assigned other duties and project related tasks. This is a non-exempt position that reports to the Information Technology Manager., * Responsible for triaging and resolving various onsite and remote tier 1 & 2 IST support tickets. * Respond timely and accurately to user requests within IST designated SLA. * Handle WFS staff technical onboarding, including New Hire orientation training and equipment disbursement. * Maintain an up-to-date IST asset inventory. * Communicate efficiently and effectively with management, users, and internal/external resources for all assigned duties and tasks. * Collaborate and work with other IST department analysts. * As assigned, attend and actively participates in project meetings, committees, user groups, and other events. * Perform other departmental duties as assigned by the Information Technology Manager or at the request of the Senior Director of IST. * Travel between WFS local sites as needed. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Detecting Money Laundering with AI](https://www.wearedevelopers.com/videos/111-detecting-money-laundering-with-ai) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)