> Markdown version of [/jobs/ext/518562-solar-support-engineer](https://www.wearedevelopers.com/jobs/ext/518562-solar-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solar Support Engineer - **Company:** Sun Inc. - **Location:** Bakersfield, CA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Issue Tracking Systems, Data Logging, Performance Monitor - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e3025371ae8246b5 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, 3-5 years of solar industry experience - Solar PV system knowledge - Customer-facing support experience - Monitoring platform proficiency (Enphase, SolarEdge, or equivalent) - Strong written and verbal communication skills - CRM / ticketing system experience - Valid CA Driver's License - Strong problem-solving and diagnostic mindset PREFERRED / STRONG PLUS: - Energy storage (battery) experience - NABCEP Certification (any level) - NEM 3.0 / utility billing knowledge - Warranty / RMA coordination experience - Enphase Enlighten / SolarEdge platform experience - Bilingual English / Spanish ## Description Sun Solar Energy Solutions (SSES) is seeking a knowledgeable and customer-focused Technical Support Specialist to join our Solar Department. This mid-level role is the bridge between our installation crews and our customers - ensuring that every system we install performs as promised, every customer question gets a clear answer, and every issue gets resolved with professionalism and urgency., 1. Post-Installation Customer Support Serve as the primary point of contact for customers following system activation - answering questions about system performance, monitoring apps, utility billing, and general solar operations via phone, email, and in-person as needed. 2. System Performance Monitoring Proactively monitor installed solar and battery systems using manufacturer platforms (Enphase Enlighten, SolarEdge, Tesla, Franklin) to identify underperforming systems and initiate outreach before customers notice issues. 3. Troubleshooting & Diagnostics Diagnose system issues remotely through monitoring portals and customer-reported symptoms - including inverter faults, communication errors, battery malfunctions, and production discrepancies - escalating to field crews when on-site resolution is required. 4. Warranty & Service Coordination Manage warranty claims with equipment manufacturers (Enphase, SolarEdge, Tesla, Q Cells, REC, etc.); coordinate RMA processes, replacement scheduling, and field dispatch to ensure timely resolution for customers. 5. Customer Education Educate customers on how to read their monitoring apps, interpret utility bills under NEM 3.0, understand Time-of-Use (TOU) rates, and optimize battery usage - turning confusion into confidence. 6. Interconnection & Utility Support Assist customers with utility interconnection questions, PTO (Permission to Operate) status follow-ups, net metering enrollment, and utility billing discrepancies in coordination with the operations team. 7. Case Documentation & Tracking Log all support interactions, system issues, and resolutions in the CRM with accuracy and detail - maintaining a complete service history for every customer account. 8. Escalation Management Identify patterns in recurring issues and escalate systemic problems to the operations or installation management team; act as the internal advocate for the customer until resolution is complete. 9. Field Crew Coordination Coordinate scheduling of service calls and warranty visits with installation crews; provide field technicians with detailed pre-visit diagnostic notes to improve first-visit resolution rates. 10. Customer Satisfaction Follow up with customers post-service to confirm resolution and satisfaction; contribute to SSES's reputation for responsive, professional support in every interaction. 11. Internal Knowledge Base Contribute to building and maintaining SSES's internal library of troubleshooting guides, FAQs, and common issue resolutions to support the team and reduce repeat escalations. 12. Reporting Provide regular reporting to management on support ticket volume, resolution times, recurring equipment issues, and customer satisfaction trends. SYSTEMS & PLATFORM KNOWLEDGE - Solar PV Systems: Residential string and microinverter systems, production monitoring, NEM 3.0 billing, PTO process, shading analysis basics. - Energy Storage: AC/DC-coupled battery systems - Enphase IQ Battery, Tesla Powerwall, SolarEdge, Franklin. TOU optimization, backup modes, commissioning basics. - Monitoring Platforms: Enphase Enlighten, SolarEdge monitoring portal, Tesla app, Franklin iBMS - reading alerts, performance data, and fault codes. - Utility & Interconnection: PG&E, SCE, NEM/NEM 3.0, interconnection agreements, TOU rate structures, net metering billing basics. - Warranty & RMA Process: Manufacturer warranty terms, RMA submission workflows, field replacement coordination, customer communication throughout. - CRM & Support Tools: Ticket management, case logging, customer history tracking, knowledge base documentation, and reporting. ## Related Videos - [Flex your Energy: Building a Cloud-Native Platform for Renewable Energy Communities](https://www.wearedevelopers.com/videos/1990-flex-your-energy-building-a-cloud-native-platform-for-renewable-energy-communities) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)