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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Technician - **Company:** City of Toledo - **Location:** Toledo, OH, United States - **Experience:** Expert - **Salary:** $59,996.0 - $63,153.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Android Software Development, Apple IOS, VoIP, Data Transmissions, HP Thin Clients, Microsoft Office, System Center Configuration Manager, Visual Systems, Tablet Computers, Computer Equipment, User Accounts - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=db3ed53c53ebc654 ## About the Role Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a High school diploma or GED?, * Computer hardware and software * Performance grade audio/visual systems (PA, lighting, projectors) * The operation of iPhones, iPads, tablets, Androids, thin clients, and smartphones Skill in: * Microsoft Windows (7, 10) and Apple iOS Active Directory * Exchange and Office 365 Administration * SCCM (Image Creation, Package Rollout, Updates) * Microsoft Office 2013 and/or 2016 * PC hardware repair * Organization and time management * Interpersonal relations * Operating and troubleshooting data communications equipment * Maintaining computerized documentation * Written and verbal communication Ability to: * Troubleshoot, diagnose, and respond to issues in a timely manner * Provide exceptional customer service to all employees REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS * Graduation from high school or General Education Development (GED) tests equivalency * Six (6) months of experience maintaining and repairing data communications equipment. * CompTIA A+ certification. * An Associate's degree in Computer Electronics or a closely related area may be substituted for six (6) months of experience * Must possess a valid driver's license PREFERRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS * Post-secondary education in a related field is preferred, but not required. * Telephony experience is preferred. ## Description The End User Support Technician is responsible for providing a high level of customer and technical support to the organization., * Document and prioritize service desk tickets, email messages, phone calls, and other communications * Respond to customers in a timely manner and enter detailed information into the Departmental tracking system * Ensure clients are regularly notified and updated as to the status of their requests and incidents * Provide first and second level computer hardware, printer, and software support * Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets; troubleshoot and support video conferencing (VC) systems; troubleshoot and support VoIP phone system; Escalate technical support issues internally and externally with manufacturers; Create technical documentation; Maintain asset management system; Imaging computers; Provide support to ad hoc projects as required; Ensure that physical desk side connections network jacks, and connectors between PCs and servers; etc.) and ensure all are in proper working order and arranged in a quality manner * Ensure the appropriate entry, update, tracking, escalation, and closing of end user support assets * Carefully monitor license compliance, and ensure all software in use has the appropriate entitlements * Assists in training users in proper operation of data communications equipment * Assists computer operations personnel in the area of basic troubleshooting * Receives and stores communication parts and equipment * Maintains inventory records of data communications equipment * Perform periodic on-call duties and other tasks related to supplies, services, and systems within position scope, In this position, the employee will frequently stand, walk, and sit. The position will rarely require the employee to drive a personal and company owned vehicle. The employee will rarely lift, carry, push, pull, drag and/or move up to 25 pounds. Occasional stooping, kneeling, twisting, and crouching may occur with this position. Speaking and listening are constant essential functions of this position. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [You’re a great coder? 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