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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Support Specialist - **Company:** JVS Boston - **Location:** Boston, MA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software as a Service, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Ethernet, Windows Remote Assistance, Systems Integration, Wi-Fi Technology, Cloud Platform System, ServiceNow IT Service Management, Connectivity Problems, Office365, Peripherals, Information Technology, Laptops, DocuSign, User Administration, User Accounts - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7eaa6d54b6e9a265 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree in IT, Computer Science, or related field, or equivalent work experience. * 2+ years of experience in helpdesk, desktop, or IT support. * Proficiency with Windows 10/11 and the Microsoft 365 suite. * Experience with Zoom, DocuSign, and/or Verkada. * Familiarity with Active Directory account management. * Excellent communication and customer service skills; ability to explain technical concepts to non-technical users. * Strong organizational skills with the ability to manage multiple priorities. * Ability to work independently and collaboratively in a team environment. * Physical ability to lift/move up to 40-50 lbs. and support AV setup as needed. * Reliable transportation or valid driver's license for occasional local travel., * Experience supporting SaaS and cloud-based platforms. * Familiarity with IT ticketing/service management systems. * Knowledge of AV equipment setup and troubleshooting. ## Description JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce., JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role combines desk-side support, application troubleshooting, and technical operations, ensuring that staff and participants have reliable access to the technology and systems they need. The position is primarily on-site in our Downtown Boston office, with occasional travel to nearby JVS locations, End-User Support: * Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance. * Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals. * Support and troubleshoot Office 365 applications Application & Platform Support: * Zoom: meetings, webinar setup, and integration troubleshooting. * Docusign: account access, document routing, and user training. * Verkada: user access management, camera/system connectivity. * Microsoft Teams: meetings, collaboration, and training support. Accounts & Device Management: * Perform new user setup including account creation, workstation prep, and peripheral configuration. * Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions). * Support software installation, patching, license management, and device imaging. * Assist with Mobile Device Management (MDM) where applicable. Networking & Systems: * Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet). * Collaborate with senior IT staff on infrastructure projects and system upgrades. * Ensure compliance with IT security policies, including backup and recovery procedures. AV & Event Support: * Configure and support AV systems, projectors, conference room technology, and presentations. * Provide technical support during events, meetings, and training sessions. Operations & Documentation: * Track assets, manage IT inventory, and assist with procurement of hardware/software. * Maintain accurate and detailed documentation in the IT ticketing system. * Provide staff training on technology tools and IT best practices. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)