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# Senior IT Support Technician

- **Company:** INVERSION LLC
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Salary:** $83,200.0 - $112,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Inventory Management Software, Networking Basics, Networking Cables, Azure Active Directory, Peripherals, Microsoft InTune, Laptops, User Administration
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b993cf8df4beba2d

## About the Role

Do you have experience in macOS administration?, * 5+ years of IT support or helpdesk experience

 * Strong knowledge of Windows and macOS environments
 * Familiarity with:
 * Microsoft 365 / Entra ID
 * Endpoint management (Intune or similar)
 * Basic networking knowledge (IP addressing, DHCP, DNS)
 * Experience with hardware troubleshooting and repair
 * Ability to install and terminate network cabling
 * Strong customer service and communication skills, * Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR)
 * Familiarity with asset management systems (e.g., Snipe-IT)
 * CompTIA A+, Network+, or equivalent

## Description

The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1-2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup., * Provide Tier 1-2 helpdesk support for hardware, software, and user issues

 * Perform employee onboarding and offboarding:
 * Account provisioning (e.g., Microsoft Entra / M365)
 * Device setup (laptops, mobile devices, peripherals)
 * Troubleshoot and resolve desktop, laptop, and peripheral issues
 * Install, configure, and maintain standard business applications
 * Manage IT assets:
 * Inventory tracking (e.g., Snipe-IT or equivalent)
 * Device lifecycle management
 * Support endpoint management platforms (e.g., Intune or similar)
 * Assist with patching and basic security compliance tasks
 * Install and maintain network cabling (Cat6, fiber as needed)
 * Rack and stack basic network and IT equipment
 * Document procedures, troubleshooting steps, and configurations
 * Escalate complex issues to higher-tier support or engineering teams


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