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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Technical Program Manager - **Company:** Boon Edam - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $80,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Systems Integration, Web Applications - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1ff5557132f81579 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Technical project management?, * Two-year degree in Electrical/Electronic Theory or a related technical field and/or a minimum of five (5) years of equivalent technical field experience. * Excellent interpersonal and communication skills with the ability to present technical information clearly to both technical and non-technical audiences. * Strong customer-focused mindset with a track record of delivering exceptional client service and support. * Valid U.S. driver's license and ability to obtain a U.S. passport for international travel. * Willingness and ability to travel up to 70% of the time. * Strong electrical skills, including low-voltage electronics and high-voltage electrical theory. * Proven ability to read and interpret electrical schematics, mechanical drawings, and construction documents. * Excellent electrical circuit troubleshooting and diagnostic capabilities. * Strong mechanical installation skills, including layout, assembly, and system integration. * Minimum of two (2) years of project management experience. * Excellent verbal and written communication skills with strong telephone presence. * Proficiency in Microsoft Office Suite and general PC/internet applications. * Ability to work independently with minimal supervision. * Physical ability to routinely lift up to 50 lbs. ## Description * Deliver high-quality professional services and technical solutions to Enterprise and Strategic Accounts. * Build and maintain strong, productive relationships with key technical stakeholders within our Targeted, Pending and Qualified accounts. * Collaborate with the Director of Enterprise Technical Program to communicate customer needs and product enhancement opportunities to manufacturing and commercial teams. * Partner in a team approach with Customer Support teams to develop and optimize field service and installation strategies, driving improved performance and customer experience. * Support in expanding training capabilities, with primary focus on delivering technical training for Enterprise and National Accounts, including: + Training for less experienced installation and service technicians + Training for Security Integrator technical teams + End-user training on the proper use of Boon Edam products * Travel extensively (domestic and international) to support installation & service teams for Enterprise and National Accounts, covering the United States, Canada, South and Central Americas. * Alert through issue management process and help define problems experienced in the field surrounding product quality and / or performance. * Assist RSMs in developing client standards, including part numbers, product specifications, and point-to-point integration for Boon Edam products. * Provide expert consultation to Security Integrators, General Contractors, Demolition Subcontractors, and End Users to ensure clear understanding and successful implementation of Boon Edam solutions in a safe and efficient manner. * Maintain deep product knowledge of Boon Edam systems and related Access Control Systems. * Work remotely in close coordination with the Enterprise Account Team, Technical Service Manager, Installation Manager, and Customer Support team based in Lillington, NC. * Serve as the primary technical resource for the Enterprise Account Team through phone support and on-site visits. ## Related Videos - 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