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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Executive Support Specialist - **Company:** Concora Credit Inc. - **Location:** Beaverton, OR, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Online Services, Microsoft Outlook, Computer Terminals, Data Visualization, File Systems, Information Technology Operations, Python (Programming Language), Windows Servers, Network Connections, Paessler Router Traffic Grapher, Windows PowerShell, Productivity Software, Power BI, Runbook, Scripting, Chatbots, Microsoft Power Automate, Office365, Prompt Engineering, No-code Tools, Low-code, Tools for Reporting, Hardware Infrastructure, Api Management, Servicenow - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=22accc700ed832e1 ## About the Role Do you have experience in Windows Server administration?, You must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects. These duties must be performed with or without reasonable accommodation. We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today. Requirements: * General Technical Expertise: + 2- or 4-year degree or equivalent experience working in an IT Operations, Executive Support, Systems Support, or Endpoint Management role supporting Windows and Apple devices. + Strong knowledge of IT operations concepts, endpoint management, systems administration, and support processes. + Experience supporting production applications and business-critical systems. + Proven ability to troubleshoot a broad range of hardware, software, and connectivity issues. + Working knowledge of Windows desktop operating systems, endpoint management practices, and Windows Server administration. + Strong attention to detail, organizational skills, and commitment to quality. * Executive Support: + Experience supporting executive leadership and providing white-glove IT support. + Exceptional interpersonal, customer service, communication, and relationship-building skills. + Advanced proficiency with Microsoft 365 applications, Outlook, Teams, and modern collaboration technologies. * AI/Innovation: + Experience with Microsoft Copilot, AI-assisted development platforms, prompt engineering, or enterprise AI adoption initiatives. + Demonstrated experience identifying and implementing automation and process improvement opportunities through scripting, workflow automation, API integrations, reporting solutions, chatbot technologies, AI-assisted development tools, and low-code/no-code platforms. + Extensive knowledge of end-user technology with demonstrated curiosity and desire to continuously learn emerging technologies. * Automation/Monitoring/Development: + Experience developing scripts and automation solutions using PowerShell, Python, or similar technologies. + Proficiency in designing, developing, and maintaining monitoring solutions, dashboards, and data visualizations using platforms such as Power BI, Site24x7, Azure Monitor, Microsoft Graph, PRTG, or similar technologies. + Experience with endpoint monitoring and digital employee experience platforms such as ControlUp, Site24x7, or similar technologies. + Experience building operational dashboards and reporting solutions for executive audiences. ## Description * Directly support the technical needs of executive leadership onsite and remotely, providing white-glove technical support and world-class customer service. * Provide timely support for meetings, presentations, video conferencing platforms, executive events, and other high-visibility business activities. * Manage the ongoing health and lifecycle of executive and end-user devices, including operating system updates, application patching, security remediations, hardware refreshes, and technology modernization efforts. * Deliver timely, professional support with a strong focus on customer service and executive experience. * Utilize AI-assisted technologies, automation tools, and emerging technologies to improve end-user productivity, streamline support operations, and reduce manual effort. * Evaluate, implement, and champion solutions leveraging technologies such as Microsoft Copilot, Microsoft Graph, Claude Code, PowerShell, Python, and similar platforms, demonstrating measurable business outcomes and return on investment. * Use technical expertise to solve business and workforce technology challenges and identify opportunities for continuous improvement. * Provide instruction, guidance, and assistance with new technologies, applications, productivity tools, and AI-enabled solutions. * Develop and maintain scripts, integrations, workflow automations, and technical solutions that improve support efficiency, reduce repetitive work, and enhance the employee technology experience. * Design, develop, and maintain monitoring solutions, dashboards, operational reporting, and data visualizations that support proactive incident detection, service health monitoring, trend analysis, and operational decision-making using platforms such as Site24x7, Power BI, Azure Monitor, Microsoft Graph, PRTG, ServiceNow, ControlUp, and similar technologies. * Review support trends, monitor data, and operational metrics to identify opportunities for service improvement and incident prevention. * Serve as an escalation point for complex technical issues requiring advanced troubleshooting and problem-solving skills. * Troubleshoot and resolve advanced hardware, software, operating system, network connectivity, and application issues. * Collaborate with support, engineering, infrastructure, and business teams to resolve issues and improve technology services. * Create and maintain documentation, knowledge articles, runbooks, support procedures, and operational standards. * Support file processing, secure file transfers, and production operations. * Troubleshoot production issues and coordinate resolution efforts with internal and external teams. * Deploy approved software, configuration, and data changes following established procedures. * Support asset management, device lifecycle activities, and employee onboarding. * Participate in on-call support rotations and provide after-hours support as needed. ## 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