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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist Tier I - **Company:** THOMPSON MANUFACTURING, INC. - **Location:** Clearfield, UT, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Business Software, Business Systems, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows PowerShell, Wi-Fi Technology, Tablet Computers, Information Technology, User Administration - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eb0dd2e7cd99bc08 ## About the Role Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or equivalent * Strong communication and customer service skills * Solid troubleshooting and problem-solving instincts * Willingness to learn new systems quickly (company-specific tools are trained on the job) * Comfortable working both at a desk and walking the production floor Preferred Qualifications * Basic familiarity with Windows 11 * Basic familiarity with a major cloud productivity and collaboration suite * Basic familiarity with enterprise directory services (user management, password resets) * Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi) * Six months or more of prior IT support, help desk, or hands-on tech experience (school, internship, hobby, military, etc.) * CompTIA A+ or similar entry-level certifications * Familiarity with PowerShell or other basic scripting ## Description We are committed to maintaining a safe and respectful workplace for all employees and customers. As part of our commitment to safety, we evaluate all candidates based on their ability to uphold our workplace standards, including the safety and well-being of those we serve. All hiring decisions are made in accordance with applicable federal and state law., The IT Support Specialist Tier I will provide day-to-day IT support for end users at TMI's Layton-area facilities. This role focuses on resolving routine technical issues, supporting users in the office and on the production floor, and learning company-specific systems on the job. We invest in training the right candidate - strong communication, customer service, and problem-solving skills matter more to us than prior IT experience. Will be responsible for recognizing when to escalate advanced or complex issues to higher level IT resources. Essential Role and Responsibilities: End User Support (Tier 1) * Respond to user support requests through standard support channels (in-person, email, chat, or ticketing) * Troubleshoot and resolve common IT issues, including: * Password resets and account access issues * Printer and peripheral issues * Basic application and software problems * Set up and onboard new users (accounts, devices, permissions) * Provide basic user training and support Endpoint & Device Management * Configure and deploy desktops and laptops * Perform routine maintenance (updates, patches, antivirus checks) * Monitor system health and respond to alerts * Maintain inventory of company devices * Provide device-level support for tablets and mobile devices used across the company Physical Infrastructure Support * Perform network port work and patch panel repairs * Troubleshoot UPS units and assist with related power equipment maintenance * Aid senior IT staff with server replacements and configurations Production Floor & Business Systems Support * Support office and shop-floor users on the company's standard business systems, including: * Enterprise productivity and collaboration suite * Directory services and user management * Line-of-business applications used in operations and manufacturing (training provided) * Backup and recovery tooling (training provided) * Assist with file shares, permissions, and access requests * Escalate more complex technical issues to internal resources or external partners Documentation & Process * Document common issues and resolutions * Maintain IT documentation and procedures * Follow and help improve IT support processes, Working Conditions Work is performed in a manufacturing facility, with drill presses, metal cutting, and other industrial equipment. The employee is regularly exposed to vibrations. Noise levels fluctuate from moderate to high requiring ear protection. While performing the duties of this job, the employee must wear appropriate personal safety protection equipment. This equipment will vary based upon the work location and type of work being performed but often will include safety glasses, closed-toed/heeled shoes, and sometimes may include protective clothing. Physical Requirements: All Levels While performing the duties of this job, the employee is required to: * Stand, sit, walk and reach for long periods of time * Repetitive hand and wrist motions while using office equipment * Occasionally required to stoop, kneel, reach above and below desk level, talk, hear and communicate accurate information * Observe details at a close range * Moves items and products weighing up to 30 pounds across short distances * Easily move from place to place in a manufacturing facility * Adhere to all safety & quality requirements * Ability to pass pre-employment & random drug screenings * Reasonable accommodations may be made to individuals with disabilities to perform the essential job functions. ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)