> Markdown version of [/jobs/ext/519571-agency-temp-associate-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/519571-agency-temp-associate-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Agency Temp -Associate Technical Support Specialist - **Company:** Insperity Inc - **Location:** Houston, TX, United States - **Contract:** Temporary contract - **Skills:** Web Browsers, Software Engineering, Web Applications - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4191107c4a9acc86 ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's Degree or equivalent experience is required. * Technical support experience is preferred. * Experience in the operation of a multi-line telephone console is preferred. * Excellent communication skills, both verbal and written. * Solid interpersonal skills to interface with co-workers and customers. * Ability to manage multiple tasks to completion with minimal supervision. * Basic understanding of various Internet browser technologies * Knowledge of web-based software solutions * Knowledge of Microsoft Windows and Apple operating platforms. * Strong analytical thinking skills and process-driven work habits. * Basic knowledge of CRM systems and usage. * Ability to effectively communicate with technical and non-technical staff in both written and verbal format. * Ability to work alone and collaborative, with technical personnel as needed. * Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. ## Description This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients. Responsibilities: * Performs remote software support for clients on BPS solutions which could include, but is not limited to: * Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox. * Maintaining client information in Client Record Management system. * Providing backup phone support for other Technical Support teams. * Monitoring appropriate email inboxes and providing excellent email technical support. * Modifying setup to support changes in the client's business rules. * Using software diagnostics tools to troubleshoot client software issues. * Retraining clients on software. * Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented. * Documents all client interaction on a per incident basis. * Logs software issues and provides temporary known workarounds as needed. * Works with customers to optimize their experience with BPS solutions. * Handles business sensitive information with appropriate confidentiality. * Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures. * Monitors appropriate email inboxes and provides excellent email technical support. * Works to improve customer satisfaction and increase customer reference-ability. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)