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# IT Help Desk Technician

- **Company:** iVenture Solutions, Inc.
- **Location:** Tampa, FL, United States (Remote available)
- **Salary:** $37,000.0 - $50,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Macintosh Computers, Software Applications, Microsoft Desktop Optimization Pack, Windows Search, Windows Servers, Network Protocols, Windows Desktop, Network Support
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b69e90333e1f8f2f

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's Degree, business related field preferred, or equivalent experience

 * Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
 * Well-rounded Microsoft desktop technology experience and user support
 * Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
 * Motivation and drive to develop yourself personally and professionally
 * Strong communication skills both verbal and written
 * Excellent customer service skills, * Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel.

## Description

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Please note: we are not a recruiter or placement service., What you'll be doing as an IT Help Desk Technician:

 * Support Microsoft Windows desktop and server technologies
 * Consult with clients and offer guidance on technology use and best-practices
 * Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
 * Communicate the need for escalation promptly if you are unable to resolve the issue
 * Provide fast and friendly tech support to end-users, IT managers, and C-level executives
 * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings


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