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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** Clinical Reference Laboratory, Inc. - **Location:** Lenexa, KS, United States - **Salary:** $33,280.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Electronic Mailing, Software Maintenance - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ebc5352f7a506ea9 ## About the Role Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, EDUCATION: High School Diploma or equivalent, * 6 months experience in a customer facing project management role or applicable customer service position., * Must be self-starter and able to learn by multiple training methods * Good verbal and written communication skills * Good customer interaction and relationship skills * Ability to manage several small projects simultaneously * Detail oriented with strong organizational, multi-tasking and prioritization skills. * Strong analytical and problem-solving skills * Good judgment and decision-making skills * Punctual time and attendance * Prior phone experience preferred * Project management experience preferred * Ability to be at work and on time * Ability and judgment to interact and communicate appropriately with other employees, clients and management PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions. The following physical attributes are required for this position: * Sitting for extended lengths of time * Close vision requirements due to computer work * Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone * Light lifting, up to 10 pounds EQUIPMENT: PC and communications equipment. ## Description Level 1 * Set up and manage collection sites within the software. * Based on our initiatives, make outgoing calls to potential and existing collection sites to generate interest, arrange for training and retraining, provide implementation instructions, provide general support, and track label inventory. * Handle incoming calls from clients to answer implementation questions, provide instructions, and discuss current initiatives. * Provide training and documentation for new users and those expanding their use of additional products and services. * Onboard new clients sent from the sales team as quickly as possible. Track onboarding progress of new clients. * Assist in maintaining client relationships through regular phone and email communication. * Write follow-up and summary emails after phone communications with customers. * Based on client initiatives, distribute information to clients through various means including email and phone calls. * During the implementation process, escalate issues that are not resolvable to Implementation Team lead, or operations manager. * Ship labels and supplies. * Assist the technical support team as needed. Receive, troubleshoot, document and resolve user issues. * Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information. * Comply with all applicable federal, state, and local safety and health regulations that would apply to this job. * Be proactive in bringing ideas to management's attention to improve productivity, service, quality, policies and procedures, cost savings and utilization of company resources. Other duties as assigned. Level 2 * All responsibilities and knowledge of level 1 Implementation. * Assist in creating marketing or educational materials to promote products and client-based initiatives. * Use a thorough knowledge of all products and services to recommend and provide solutions to our clients. * Manage and report on multiple, implementation projects as assigned. * Statistical analysis of the utilization of products and services and expansion of the network. * Provide ongoing account relationship management for select accounts and work with those clients to develop new implementation and utilization initiatives. * Manage regularly scheduled calls and email communications with these select clients. * Assist in maintaining software bug list and make recommendations on product enhancement. * Assist in the ongoing product development of FormFox products and services by organizing client product feedback into recommendations for new product development. * Provide recommendation on policy, procedure, tools, and resources to increased productivity. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [What is the real price of one successful line of code?](https://www.wearedevelopers.com/videos/1921-what-is-the-real-price-of-one-successful-line-of-code) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [The Power of Prompting with AI Native Development - Simon Maple](https://www.wearedevelopers.com/videos/1330-the-power-of-prompting-with-ai-native-development-simon-maple) - [Excellent Software Testing](https://www.wearedevelopers.com/videos/87-excellent-software-testing) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)