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# IT Support Desk Manager

- **Company:** Oregon Shakespeare Festival
- **Location:** Ashland, OR, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Issue Tracking Systems, Inventory Management Software, Windows Servers, Networking Basics, Print Servers, Remote Infrastructure Management
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35bdb86e89864dcc

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's Degree or equivalent experience

Work Experience:

 * 5 year's work experience in a similar role

Preferred Qualifications & Skills:

 * People Management - including training, mentorship, development
 * Experience with Windows Server and desktop platforms
 * Strong understanding of Print Servers
 * Time Management and Customer Service Skills
 * Working knowledge of Active Directory
 * Automation tools, such as Remote Management and Monitoring platforms

Physical Ability:

 * Must be able to do repetitive hand and wrist work using the computer.
 * Must be able to function competently within situations of high stress and demand.
 * Must be able to lift 50lbs., * Communication skills across business lines and with non-technical users
 * Basic Networking Knowledge
 * Prioritization of work, based on importance to the Festival

## Description

* Acts as single point of procurement for all IT purchases across the organization
 * Provide resolution to more complex, escalated issues, working with System Administrators where needed.
 * Manage and mentor Support Technicians, track schedule and rotations.
 * Manage the ticketing system and related workflows.
 * Interface with OSF departments to understand business needs and prioritize work of the function.
 * Ensure Endpoint Security and Mobile Device management.
 * Administer and maintain print servers.
 * Deploy VOIP phones/service to users where necessary
 * Manage and maintain Support Desk documentation, procedures and knowledge base
 * Schedule and maintain updates to workstations, in coordination with System Administrators and RMM functions.
 * Ensure inventory system is current, managing a replenishment plan as budgets permit.
 * Participate in 24x7 on-call support rotation schedule and monitoring.

Other Duties and Responsibilities:

Assigned by the IT Director


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