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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Analyst - **Company:** Handshake - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $116,000.0 - $145,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Bash Shell, Software as a Service, Identity and Access Management, Information Technology Operations, Networking Basics, Windows PowerShell, Scripting, Okta, Microsoft InTune, Os Ticket, Casper Suite, Gsuite, Servicenow - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=93b6ad25909b202d ## About the Role Do you have experience in macOS administration?, * 5+ years of IT support experience, ideally in a startup or high-growth environment * Experience supporting both macOS and Windows (macOS-heavy preferred) * Hands-on experience with: + Google Workspace + Slack + Okta or other IAM platforms + Endpoint management tools (Jamf, Intune, Kandji, etc.) ITSM systems (Jira, Linear, ServiceNow, etc.) Technical Skills * Strong troubleshooting skills across hardware, SaaS, networking basics, and identity * Experience with SaaS administration and lifecycle management * Basic scripting or automation skills (PowerShell, Bash, or similar) preferred * Comfortable working in cloud-first environments, * Builder mentality - you improve things instead of working around them * Highly organized and documentation-driven * Bias toward action and ownership * Comfortable with ambiguity and rapid change * Strong communicator who can translate technical concepts to non-technical audiences ## Description For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above., We're looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution - you'll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows. You'll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience. If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you., * Serve as an escalation point for complex or high-impact issues * Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset * Support remote and hybrid employees across time zones Build & Scale Systems * Improve onboarding/offboarding workflows and automate where possible * Manage identity and access (Okta/Google Workspace/Full Stack) * Administer endpoint management (Iru, Jumpcloud. etc.) * Optimize SaaS management and license provisioning * Identify repetitive issues and implement scalable solutions Drive Process & Security Improvements * Create and maintain documentation and internal knowledge bases * Partner with Security on device compliance, access controls, and audits * Help implement new tools and systems as the company grows * Participate in incident response when needed Be a Cross-Functional Partner * Work closely with People Ops, Finance, Security, and Engineering * Help evaluate and roll out new productivity tools * Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.) ## Related Videos - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Developers don't need onboarding, do they? 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