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# Remote Helpdesk Support Technician (Active...

- **Company:** Reynolds and Reynolds
- **Location:** Dallas, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Video Cards, Microsoft Exchange Server, Issue Tracking Systems, Networking Hardware, Microsoft Servers, Windows Servers, Network Routers, Firewalls (Computer Science), Computer Equipment, Laptops
- **Published:** June 11, 2026
- **Apply:** https://www.juju.com/job/00000000g72dkm

## About the Role

At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013



## Description

\*This is a remote position\* \*Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to: - Thoroughly documenting problems, troubleshooting steps, and resolution via Proton&'s ticketing system - Troubleshoot and replace failed computing hardware on both desktop PC&'s and laptop computers (motherboards, NIC&'s, video cards, laptop monitors, laptop keyboards, etc.) - Work with troubleshooting switches, routers


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