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# Technical Application Support Analyst

- **Company:** Qode LLC
- **Location:** Tallahassee, FL, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Services, Information Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Microsoft Software, Networking Basics, Remote Access Technology, Peripherals, Information Technology, 3-tier Architectures, Servicenow
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4e1943b27d08a69

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Systems, or related field OR four (4) years of equivalent experience

 * Four (4) years of IT support, help desk, or application support experience
 * Experience supporting vendor-hosted or third-party applications
 * Experience with ServiceNow or similar ticketing systems
 * Working knowledge of Windows OS, Microsoft 365, Active Directory, networking basics, and VPNs
 * Experience in Tier 2, Tier 3, or escalation support roles
 * One or more IT certifications (CompTIA, Microsoft, ITIL, or similar)

## Description

This role serves as an escalation point for vendor-supported and business-critical applications. You'll work closely with end users, internal IT teams, and third-party vendors to resolve issues, manage support cases, and improve application reliability and support processes., * Provide Tier 2 and Tier 3 support for vendor-hosted and business-critical applications

 * Coordinate troubleshooting between users, internal IT teams, and software vendors
 * Track and manage vendor support cases through resolution using a ticketing system
 * Troubleshoot issues across Windows OS, Microsoft 365, Active Directory, VPNs, printers, peripherals, and remote access tools
 * Analyze recurring issues and recommend operational or technical improvements
 * Maintain accurate documentation in ticketing and knowledge management systems
 * Escalate high-impact or unresolved issues as appropriate and communicate status professionally

Vendor & Application Support

 * Work directly with third-party software vendors and external support providers
 * Assist with gathering technical and business requirements for RFQs and vendor evaluations
 * Review vendor documentation, proposals, support models, and escalation processes


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