> Markdown version of [/jobs/ext/519916-it-site-support-analyst](https://www.wearedevelopers.com/jobs/ext/519916-it-site-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Support Analyst - **Company:** CRANE PAYMENT INNOVATIONS - **Location:** Williston, SC, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management Databases, Internet Protocol, Microsoft Office, Software Engineering, Computer Equipment, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.juju.com/job/00000000g72t3h ## About the Role We're looking for ahands-onIT professional who thrives in asite-basedsupport environment and takes ownership of delivering a reliable,high-qualityend-userexperience. The ideal candidate is comfortable balancingday-to-daysupport with planned project work, communicates clearly in daily standups, and proactively manages priorities in afast-pacedsetting., + Bachelor's degree (MIS or Computer Science preferred) or equivalent experience, plus at least 3 years installing and maintaining office PC hardware/software + CompTIA A+, Net+ preferred + Proven experience supporting Windows 11 and IP networks + Procure and support iOS devices + Excellent communication, organization, and attention to detail + Effective teamwork and customer service skills + Quick learner and adaptable to new technologies and changing tasks + Availability to provide after-hours support for major rollouts and system updates Personal Attributes + Clear and effective communicator with strong written and verbal skills, able to explain technical issues and root causes. + Strong interest in technology with a willingness to learn and adapt to new tools and processes. + High level of integrity, professionalism, and personal accountability. + Detail-orientedand dependable in afast-paced,performance-drivenenvironment. + Collaborative,results-focusedteam member with a strong customer service mindset. ## Description The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. This role is based in Williston, SC (onsite) and will be responsible for the following: + Resolve hardware and software issues, ensuring minimal disruption to end users and adhering to established SLA targets. + Effectively manage and prioritize incidents and requests using IT service management and backlog tools to drive timely resolution. + Coordinate and independently handle deployment of computers, printers, and related equipment, supporting smooth onboarding and device upgrades. + Maintain accurate IT asset and CMDB records to support tracking, auditing, and lifecycle management. + Provide coverage for other site-based IT team members during absences, ensuring uninterrupted IT support for users. + Support endpoint and hardware refresh initiatives, upgrades, and other IT improvement efforts. + Create and maintain clear, concise technical documentation to support knowledge sharing and continuous improvement. + Participate in daily standups, proactively communicating progress, blockers, and risks to keep work moving forward. + Collaborate effectively with technical andnon-technical colleagues to deliver solutions in a supportive, team-oriented environment. + Deliver consistent, high-quality customer service while building strong, trusted relationships with stakeholders. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)