> Markdown version of [/jobs/ext/520105-senior-implementation-advocate](https://www.wearedevelopers.com/jobs/ext/520105-senior-implementation-advocate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Implementation Advocate - **Company:** Inovalon, Inc. - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $68,000.0 - $90,112.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, ASC X12 Standards, Microsoft Outlook, Software as a Service, Data Security, Microsoft Office, Salesforce.Com - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=140aa30986e231df ## About the Role Do you have experience in X12 EDI?, Do you have a Associate's degree?, * Minimum of 5 years' experience implementing or supporting software with high volume of transactions; * Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPPA transaction code set; * Project Management fundamentals experience; * Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook); * Proficient in working with CRM systems, Salesforce.com a plus; * Proficient with using and supporting Software as a Service (SaaS); * Excellent verbal and written customer service skillset along with strong organizational skills; * Ability to work efficiently, effectively and independently in a fast-paced environment with a large, diverse workload; * Ability to make independent decisions on customer configurations, implementation plans and processes: * A strong team player with the ability to interact effectively with all parts of the organization; * Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings; * Knowledge of data security and follow processes and regulations; * Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software * Knowledge of Healthcare Quality Reporting; * Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network; and * Bi-lingual (Spanish) is a plus Education: * Associate's or Bachelor's degree in Business or related field of study or equivalent combination of education and experience. Physical Demands and Work Environment: * Sedentary work (i.e. sitting for long periods of time); * Exerting up to 10 pounds of force occasionally and/or negligible amount of force; * Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; * Subject to inside environmental conditions; and * Travel for this position will include less than 5% locally usually for training purposes. This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) ## Description Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers. Plans, executes, and finalizes projects according to agreed timelines. Responsible for coordinating the efforts of the project in order to onboard according to the plan. Defines the objectives and manage them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration., * Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management; * Manage customer on-boarding experience from initial in-take call to go live, including customization, configurations, workflows, training etc.; * Be attentive of customer requirements and business processes for configuring applications; make recommendations for configuration with customers * Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new process and procedures; * Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership; * Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed; * Perform complex implementations without supervision and make recommendations on configuration and implementation approach; * Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions; * Organize and manage workload efficiently, effectively and independently- serving as a role model for others; * Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert; * Participate in complex special assignments as needed; * Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon's needs; * Provide assistance to team members as needed; * Other duties as assigned; * Maintain compliance with Inovalon's policies, procedures and mission statement; * Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and * Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)