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# IT Field Support Specialist

- **Company:** Insight Global
- **Location:** West Palm Beach, FL, United States
- **Experience:** Starter
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Microsoft SharePoint, Virtual Local Area Networks, Microsoft Onedrive, Servicenow
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/F07706BC82E0481AB41C38427E8B1359/job/

## About the Role

We are seeking an IT Field Support Specialist to provide technical support for various jobsites and support in office. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while traveling frequently., 1-2 years in IT support.

Bachelor's degree or equivalent experience.

Strong troubleshooting and communication skills.

Ability to create accurate documentation and manage tickets. (ServiceNow and excel)

Basic networking knowledge (training provided). Certifications such as Network+ or Palo Alto.

Experience with ServiceNow and Microsoft tools.

## Description

Provide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.

Support Microsoft Office 365, SharePoint, and OneDrive.

Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).

Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.

Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.

Configure and deploy jobsite networking equipment and computers.

Deliver excellent customer service to internal teams and project staff.

Work independently and proactively seek solutions or escalate issues when needed.


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