> Markdown version of [/jobs/ext/521697-product-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/521697-product-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product & Technical Support Specialist

- **Company:** Do One Technologies Inc
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Domain Name System (DNS), Networking Hardware, Internetworking, Virtual Private Networks (VPN), Software Systems, TCP/IP, Wide Area Networks, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Information Technology
- **Published:** June 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=885a4e9a3ee37c1d

## About the Role

Do you have experience in macOS?, The ideal candidate has strong technical problem-solving skills, excellent customer service abilities, and can effectively communicate technical concepts to non-technical users.

## Description

We are looking for a motivated and detail-oriented Product & Technical Support Specialist to join our team. This role is responsible for providing technical support to customers and internal teams, troubleshooting software and hardware issues, assisting with product deployment, and ensuring a smooth user experience., * Provide technical support for software applications, POS systems, payment terminals, and related hardware

 * Troubleshoot software, hardware, network, and connectivity issues for customers and internal teams
 * Assist with installation, configuration, maintenance, and upgrades of computer systems and peripheral devices
 * Support Windows, macOS, mobile devices, printers, routers, and network equipment
 * Diagnose and resolve issues related to DNS, TCP/IP, VPN, LAN/WAN, firewalls, and internet connectivity
 * Manage support tickets through help desk systems and ensure timely resolution
 * Document technical issues, solutions, and support procedures
 * Collaborate with product, engineering, and customer service teams to identify and resolve recurring issues
 * Assist with product testing, deployment, and user training
 * Support merchants using POS systems, payment processing devices, and software solutions


## Related Videos

- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game)
- [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Dev Digest 172: CODE100 is back, Linux Containers & PHP in Node!](https://www.wearedevelopers.com/magazine/597-dev-digest-172-code100-is-back-linux-containers-php-in-node)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)